[cisco-voip] how to modify the layout in crs 4.0.3

[James Grace]

Below is how I configured crs 3.5.3 to display on the default layout pop
screen, the name of the Que that's was called

 

Add a field  called display and give it a index number 

Then goto the layout (default) and add the field to the layout

Go down to the workflow 

And make sure the show enterprise and allow agent to edit enterprise

On the script 

After the select resource set 

Change it to select and add the set data type

In the set data type tie the enterprise index and variable together

The variable is a string with the string in ""  "test"

Add the connect step under the set data type 

 

This does not work in 4.0.3.  can some one walk me thru some steps to make
this happen.

Right now on my pop screen for ip phone agents.   I get all the standard
info anis dnis.  I  also have the field name showing up on the layout but
the var string is not getting into the layout 

 

 

James D. Grace 

CCNP CCNA MCSE MCDBA

Sr. System Engineer / Professional Svc.

Digitel Corporation

 

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