[cisco-voip] Agent state

[Olson, Jeffrey]

I have 1 agent who has not been able to put herself in the ready state.
She is able to login but when she tried to put herself in the ready
state she receives an error saying  

"Request to change agent state failed.  Unable to change agent state."

I have removed her from the IPCC deleting her user account and recreated
it.  I have stopped and started the engine.  Still nothing.  

I can't figure out why this is only happening with this one person and
not anyone else.

 

Any ideas?

 

 

Jeff


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