[cisco-voip] IPCC VoIP Monitor

[Brain Whistler]

Well, according to Cisco Product suite Service
Information that VoIP Monitor only supports Cisco Hard
Phone i.e. (7940 & 7960) and softphones with Media
Termination, where as I was using Cisco IP Softphone
1.3.(4). After I installed IP Communicator 1.1.3, VoIP
monitor starts Monitoring calls as well as recording
but one way recording (Agent's voice was recorded but
not the caller) while silent monitoring was two way. 
 
The only reason i can see now is that the Voice
Gateway resides at Telco's End and is not registered
with CallManager and I directly send my voice traffic
to that Gateway and there is no way to get MAC address
of the Gateway over WAN. Is there any other way to
monitor RTP stream from Gateway in my scenario, I mean
SPAN configuration. Isn't it strange that Silent
Monitoring is two way but Recording is one way?
 
Regards

Brain

--- Jonathan Charles <jonvoip at gmail.com> wrote:

> While the agent issue is probably correct, as far as
> the recording is
> concerned, it is just grabbing the RTP stream, so
> the IPC should work as
> normal...
> 
> You just need to span the port to the monitoring
> port... but you will prob
> need to trunk them to the server...
> 
> 
> J
> 
> On 2/24/06, Erick Bergquist <erickbe at yahoo.com>
> wrote:
> >
> > IP Communicator is not supported for agents until
> IPCC
> > Express/CRS 4.01 at least per the compatibility
> > matrix.
> >
> > Softphone 1.3(3) is supported per matrix in your
> > version.
> >
> > I am not sure about monitoring on softphone agents
> or
> > if there is any issues or restrictions offhand.
> >
> >
> >
>
http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/crscomtx.pdf
> >
> >
> > --- Brain Whistler <brainwhistler at yahoo.com>
> wrote:
> >
> > > Thanks
> > >
> > > I see an error in Application LOG, i.e. " SS1002
> > > Failed to setup monitor. Exiting"
> > >
> > > I have already completed the workaround as
> described
> > > in the guide
> > >
> > >
> >
> >
>
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00801ee853.shtml
> > >
> > > But the error still coming..... Any help ???
> > >
> > > Brain
> > >
> > > --- Jonathan Charles <jonvoip at gmail.com> wrote:
> > >
> > > > Sure, why not.
> > > >
> > > > However.
> > > >
> > > > You will need to SPAN those ports to the IPCC
> > > > monitor port.
> > > >
> > > >
> > > >
> > > > J
> > > >
> > > > On 2/23/06, Brain Whistler
> > > <brainwhistler at yahoo.com>
> > > > wrote:
> > > > >
> > > > > I have Cisco IP Softphones at the Agents and
> > > > > Supervisor Desktop.
> > > > >
> > > > > Does call recording and silent monitor is
> > > > supported on
> > > > > IP Softphones or IP Communicator???
> > > > >
> > > > > Brain
> > > > >
> > > > > --- Erick Bergquist <erickbe at yahoo.com>
> wrote:
> > > > >
> > > > > > I recall this list or theres another list
> for
> > > > IPCC
> > > > > > Express 4.x that add endpoint monitoring
> from
> > > > users
> > > > > > desktop. Before IPCC Express 4.x all
> > > monitoring
> > > > > > needed
> > > > > > a span port on a switch, etc but that
> changed
> > > in
> > > > > > IPCC
> > > > > > Express 4.x and now theres the span port
> > > method
> > > > as
> > > > > > well as endpoint monitoring.
> > > > > >
> > > > > > --- Jordy Leung <jordyl at yahoo.com> wrote:
> > > > > >
> > > > > > > Also, not sure for IPCC Express, For
> IPCC
> > > > > > > Enterprise, there is list of NIC
> > > > > > > which will be supported by IPCC.  You
> need
> > > to
> > > > > > check
> > > > > > > if your agents' and
> > > > > > > supervisors' PC are installed compliable
> NIC
> > > > for
> > > > > > > silient monitoring.
> > > > > > >
> > > > > > >
> > > > > >
> > > > >
> > > > >
> > > >
> > >
> >
> >
>
http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_tech_note09186a00801f42f9.shtml
> > > > > > >
> > > > > > > See if it helps you!
> > > > > > >
> > > > > > > --- "Voll, Scott" <Scott.Voll at wesd.org>
> > > wrote:
> > > > > > >
> > > > > > > > And VGW.
> > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > > > ________________________________
> > > > > > > >
> > > > > > > > From:
> cisco-voip-bounces at puck.nether.net
> > > > > > > >
> > > [mailto:cisco-voip-bounces at puck.nether.net]
> > > > On
> > > > > > > Behalf Of Jonathan
> > > > > > > > Charles
> > > > > > > > Sent: Tuesday, February 21, 2006 7:39
> AM
> > > > > > > > To: Brain Whistler
> > > > > > > > Cc: Cisco Voip
> > > > > > > > Subject: Re: [cisco-voip] IPCC VoIP
> > > Monitor
> > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > > > The files are 0K right?
> > > > > > > >
> > > > > > > > That's because IPCC sees the call, it
> just
> > > > isn't
> > > > > > > getting data.
> > > > > > > >
> > > > > > > > You need to span all of your agents
> ports
> > > to
> > > > the
> > > > > > > monitor port:
> > > > > > > >
> > > > > > > > monitor session 1 source |
> destination...
> > > > blah
> > > > > > > blah
> > > > > > > >
> > > > > > > > Make sure you include ALL the agent
> and
> > > > > > supervisor
> > > > > > > ports.
> > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > > > Jonathan
> > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > > > On 2/21/06, Brain Whistler <
> > > > > > > brainwhistler at yahoo.com
> > > > > > > > <mailto:brainwhistler at yahoo.com> >
> wrote:
> > > > > > > >
> > > > > > > > Hi,
> > > > > > > >
> > > > > > > > I am running Cisco IPCC Express
> 3.5.(2)
> > > > Enhanced
> > > > > >
> > > > > > > > edition for contact centre with CCM
> > > 4.0.(1).
> > > > > > This
> > > > > > > is
> > > > > > > > installed on Dedicated machine where
> CRA
> > > > Server,
> 
=== message truncated ===


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