[cisco-voip] IPCC VoIP Monitor

[Henri Herscher]

You could also try http://www.oreka.org (open source) for recording
all Cisco softphones and hardphones.

Cheers
Henri

On 01/03/06, Brain Whistler <brainwhistler at yahoo.com> wrote:
> Well, according to Cisco Product suite Service
> Information that VoIP Monitor only supports Cisco Hard
> Phone i.e. (7940 & 7960) and softphones with Media
> Termination, where as I was using Cisco IP Softphone
> 1.3.(4). After I installed IP Communicator 1.1.3, VoIP
> monitor starts Monitoring calls as well as recording
> but one way recording (Agent's voice was recorded but
> not the caller) while silent monitoring was two way.
>
> The only reason i can see now is that the Voice
> Gateway resides at Telco's End and is not registered
> with CallManager and I directly send my voice traffic
> to that Gateway and there is no way to get MAC address
> of the Gateway over WAN. Is there any other way to
> monitor RTP stream from Gateway in my scenario, I mean
> SPAN configuration. Isn't it strange that Silent
> Monitoring is two way but Recording is one way?
>
> Regards
>
> Brain
>
> --- Jonathan Charles <jonvoip at gmail.com> wrote:
>
> > While the agent issue is probably correct, as far as
> > the recording is
> > concerned, it is just grabbing the RTP stream, so
> > the IPC should work as
> > normal...
> >
> > You just need to span the port to the monitoring
> > port... but you will prob
> > need to trunk them to the server...
> >
> >
> > J
> >
> > On 2/24/06, Erick Bergquist <erickbe at yahoo.com>
> > wrote:
> > >
> > > IP Communicator is not supported for agents until
> > IPCC
> > > Express/CRS 4.01 at least per the compatibility
> > > matrix.
> > >
> > > Softphone 1.3(3) is supported per matrix in your
> > > version.
> > >
> > > I am not sure about monitoring on softphone agents
> > or
> > > if there is any issues or restrictions offhand.
> > >
> > >
> > >
> >
> http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/crscomtx.pdf
> > >
> > >
> > > --- Brain Whistler <brainwhistler at yahoo.com>
> > wrote:
> > >
> > > > Thanks
> > > >
> > > > I see an error in Application LOG, i.e. " SS1002
> > > > Failed to setup monitor. Exiting"
> > > >
> > > > I have already completed the workaround as
> > described
> > > > in the guide
> > > >
> > > >
> > >
> > >
> >
> http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00801ee853.shtml
> > > >
> > > > But the error still coming..... Any help ???
> > > >
> > > > Brain
> > > >
> > > > --- Jonathan Charles <jonvoip at gmail.com> wrote:
> > > >
> > > > > Sure, why not.
> > > > >
> > > > > However.
> > > > >
> > > > > You will need to SPAN those ports to the IPCC
> > > > > monitor port.
> > > > >
> > > > >
> > > > >
> > > > > J
> > > > >
> > > > > On 2/23/06, Brain Whistler
> > > > <brainwhistler at yahoo.com>
> > > > > wrote:
> > > > > >
> > > > > > I have Cisco IP Softphones at the Agents and
> > > > > > Supervisor Desktop.
> > > > > >
> > > > > > Does call recording and silent monitor is
> > > > > supported on
> > > > > > IP Softphones or IP Communicator???
> > > > > >
> > > > > > Brain
> > > > > >
> > > > > > --- Erick Bergquist <erickbe at yahoo.com>
> > wrote:
> > > > > >
> > > > > > > I recall this list or theres another list
> > for
> > > > > IPCC
> > > > > > > Express 4.x that add endpoint monitoring
> > from
> > > > > users
> > > > > > > desktop. Before IPCC Express 4.x all
> > > > monitoring
> > > > > > > needed
> > > > > > > a span port on a switch, etc but that
> > changed
> > > > in
> > > > > > > IPCC
> > > > > > > Express 4.x and now theres the span port
> > > > method
> > > > > as
> > > > > > > well as endpoint monitoring.
> > > > > > >
> > > > > > > --- Jordy Leung <jordyl at yahoo.com> wrote:
> > > > > > >
> > > > > > > > Also, not sure for IPCC Express, For
> > IPCC
> > > > > > > > Enterprise, there is list of NIC
> > > > > > > > which will be supported by IPCC.  You
> > need
> > > > to
> > > > > > > check
> > > > > > > > if your agents' and
> > > > > > > > supervisors' PC are installed compliable
> > NIC
> > > > > for
> > > > > > > > silient monitoring.
> > > > > > > >
> > > > > > > >
> > > > > > >
> > > > > >
> > > > > >
> > > > >
> > > >
> > >
> > >
> >
> http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_tech_note09186a00801f42f9.shtml
> > > > > > > >
> > > > > > > > See if it helps you!
> > > > > > > >
> > > > > > > > --- "Voll, Scott" <Scott.Voll at wesd.org>
> > > > wrote:
> > > > > > > >
> > > > > > > > > And VGW.
> > > > > > > > >
> > > > > > > > >
> > > > > > > > >
> > > > > > > > > ________________________________
> > > > > > > > >
> > > > > > > > > From:
> > cisco-voip-bounces at puck.nether.net
> > > > > > > > >
> > > > [mailto:cisco-voip-bounces at puck.nether.net]
> > > > > On
> > > > > > > > Behalf Of Jonathan
> > > > > > > > > Charles
> > > > > > > > > Sent: Tuesday, February 21, 2006 7:39
> > AM
> > > > > > > > > To: Brain Whistler
> > > > > > > > > Cc: Cisco Voip
> > > > > > > > > Subject: Re: [cisco-voip] IPCC VoIP
> > > > Monitor
> > > > > > > > >
> > > > > > > > >
> > > > > > > > >
> > > > > > > > > The files are 0K right?
> > > > > > > > >
> > > > > > > > > That's because IPCC sees the call, it
> > just
> > > > > isn't
> > > > > > > > getting data.
> > > > > > > > >
> > > > > > > > > You need to span all of your agents
> > ports
> > > > to
> > > > > the
> > > > > > > > monitor port:
> > > > > > > > >
> > > > > > > > > monitor session 1 source |
> > destination...
> > > > > blah
> > > > > > > > blah
> > > > > > > > >
> > > > > > > > > Make sure you include ALL the agent
> > and
> > > > > > > supervisor
> > > > > > > > ports.
> > > > > > > > >
> > > > > > > > >
> > > > > > > > >
> > > > > > > > > Jonathan
> > > > > > > > >
> > > > > > > > >
> > > > > > > > >
> > > > > > > > >
> > > > > > > > > On 2/21/06, Brain Whistler <
> > > > > > > > brainwhistler at yahoo.com
> > > > > > > > > <mailto:brainwhistler at yahoo.com> >
> > wrote:
> > > > > > > > >
> > > > > > > > > Hi,
> > > > > > > > >
> > > > > > > > > I am running Cisco IPCC Express
> > 3.5.(2)
> > > > > Enhanced
> > > > > > >
> > > > > > > > > edition for contact centre with CCM
> > > > 4.0.(1).
> > > > > > > This
> > > > > > > > is
> > > > > > > > > installed on Dedicated machine where
> > CRA
> > > > > Server,
> >
> === message truncated ===
>
>
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