[cisco-voip] Cisco Unity Import Tool

[Ruttman, Peter G.]

Create your .csv file in the format below.  The DISPLAY_NAME field will
bypass the need for Unity to try to create the display name for the
user.  We export this information from AD to create the file so that we
are really just overwriting the exact same information.

LAST_NAME,FIRST_NAME,DTMF_ACCESS_ID,ALIAS,DISPLAY_NAME
Allen-Johnson ,Brenda,1034366,ballen,"Allen-Johnson, Brenda L."
Ames,Angela,1034055,aames,"Ames, Angela A."

We still have some issues with some users that have Jr. or III due to a
checkbox related to the smtp address creation but we fix those by hand
after the import.

Pete

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ortiz, Carlos
Sent: Friday, March 10, 2006 1:43 PM
To: Adam Blomfield; Cisco Voip
Subject: Re: [cisco-voip] Cisco Unity Import Tool


This is a known problem. I had this issue all the time in 4.03. After
upgrading to 4.05 it was resolved.

Manual Import

Have you tried restarting the AvDSAD service and doing the manual import
right afterwards?  Usually when I see this problem I do that and it
works. I have had this issue for a while as well (I have opened many TAC
cases), but we have never been able pinpoint the exact problem.  


Bulk Import

You might want to check and change the default subscriber template you
are assigning your users when they are imported.  I think in 4.03 if you
look at the template under Display name generation you will see that it
is set by default as "First name then Last Name". You might want to
change that to be "Last name the Fisrt".  You should verify what this
does with a test user first.  If it doesn't work you will probably need
to upgrade because TAC never got it resovled for me ......

Carlos

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Adam Blomfield
Sent: Friday, March 10, 2006 2:19 PM
To: Cisco Voip
Subject: [cisco-voip] Cisco Unity Import Tool

For quite some time now I have experienced problems with the import
subscriber utility in /saweb due to timeout issues when querying AD, but
to get around this we have used the Bulk Import Tool, which works fine
except for one problem. When we run the Bulk Import tool it changes the
names and display names of certain users. For example we have some users
who get changed from "Last, First" as display name to "First Last". We
also have one person, who happens to be a Director, who recently got
married and changed her name. Whenever CUBI runs it changes her back to
her old name. Does anyone have any suggestions as to what might be
causing this and how to get around it? This is on a Unity 4.0(3) system.

Thanks,
Adam

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