[cisco-voip] Perflib perfts.dll error and subsequent ccm.execrash

[Terry Glass]

Forgot to ask. Is Backup Exec being used on the server? Versions 9.x and
10.x had a problem during the installation that could corrupt the library.
If so, the performance counter libraries may need to be rebuilt using
Microsoft article 300956



----- Original Message ----- 
From: "Terry Glass" <hispacific at yahoo.com>
To: <erickbe at yahoo.com>; <cisco-voip at puck.nether.net>
Sent: Monday, March 20, 2006 10:17 PM
Subject: Re: [cisco-voip] Perflib perfts.dll error and subsequent
ccm.execrash


> Any other events listed? Any upgrades or service packs just applied?
>
> Check Host and LMHost files. Are they properly configured? This problem is
> normally seen with monitoring probes unable to resolve names to ip
address,
> causing the computer to shoot to 100% CPU utilization.
>
> If pointed to DNS, ensure DNS has all required entries.
>
> Has a virus scan been run? Try Housecall.trendmicro.com for a free scan.
> There was an old virus called Bkdr_wolff.16 that would cause a similar
> problem.
>
> If running HP Openview probes, try reinstalling the probes.
>
> Finally, try uninstalling and reinstalling Terminal Services on the
> computer, although I doubt that is the problem.
>
> ----- Original Message ----- 
> From: "Erick Bergquist" <erickbe at yahoo.com>
> To: <cisco-voip at puck.nether.net>
> Sent: Monday, March 20, 2006 4:04 PM
> Subject: [cisco-voip] Perflib perfts.dll error and subsequent ccm.exe
crash
>
>
> > Anyone ever have this before on a CCM server?
> > 4.1(3)sr2 and OS 2000.4-2sr2.
> >
> > After the following error, the ccm service terminated
> > unexpectedly and would not restart by itself. It would
> > not restart by itself because the IP Voice Media
> > streaming service was pegging the CPU at 100%.
> >
> > Event Type:     Error
> > Event Source:   Perflib
> > Event Category: None
> > Event ID:       1015
> > Date:           3/17/2006
> > Time:           6:54:07 PM
> > User:           N/A
> > Computer:       ********
> > Description:
> > The timeout waiting for the performance data
> > collection
> > function "TermService" in the "C:\WINNT\system32
> > \perfts.dll" Library to finish has expired. There may
> > be a
> > problem with  this extensible counter or the service
> > it is
> > collecting data from or the  system may have been very
> > busy when this call was attempted.
> >
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