[cisco-voip] static on conf calls -- datagathering/troubleshooting

[IT]

The conference calls involve local office users, including callers on
the PSTN.  There are actually two types of calls which are having
issues.

The first is a caller in HQ who hosts a meet-me, and people from the
PSTN dial-in. I am thinking this is a PSTN issue. But I am going to open
a TAC case.

The second involves a caller who sets up a call in a branch office. The
branch office has its own PRI connected to a 2801 which is backhauled to
the CM at HQ. The user initiates a meet-me conference to a DID on the
branch PRI, and people dial-in. During the call there is echo and
static. Is this an issue with the PRI, or the backhaul? The users have
found about 46 on RxLost...is this much?

Thanks,
Avidan

-----Original Message-----
From: Wydra, Jason [mailto:jwydra at Burwood.com] 
Sent: Tuesday, March 21, 2006 10:56 AM
To: IT; Cisco Voip
Subject: RE: [cisco-voip] static on conf calls --
datagathering/troubleshooting

OK, are the offending conference calls between local office users or do
they include attendees from the PSTN? I'm trying to help you rule out a
possible problem with your PSTN trunk. There are many things that could
cause this problem.

Jason Wydra
Consultant
burwood group, inc.
Phone: (312) 327-4677
Cell: (312) 493-2834
jwydra at burwood.com
 
 

-----Original Message-----
From: IT [mailto:it at cimgroup.com] 
Sent: Tuesday, March 21, 2006 12:47 PM
To: Wydra, Jason; IT; Cisco Voip
Subject: RE: [cisco-voip] static on conf calls --
datagathering/troubleshooting

Just conference calls.

-----Original Message-----
From: Wydra, Jason [mailto:jwydra at Burwood.com] 
Sent: Tuesday, March 21, 2006 10:42 AM
To: IT; Cisco Voip
Subject: RE: [cisco-voip] static on conf calls --
datagathering/troubleshooting

Is it just conference calls or are other calls experiencing static too? 

Jason Wydra
Consultant
burwood group, inc.
Phone: (312) 327-4677
Cell: (312) 493-2834
jwydra at burwood.com
 
 

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of IT
Sent: Tuesday, March 21, 2006 12:28 PM
To: Cisco Voip
Subject: [cisco-voip] static on conf calls --
datagathering/troubleshooting

I have some users who are complaining about static on their conference
calls. Since this CallManager install is fairly new (6 months), I don't
really have the troubleshooting experience. I have CDR set up, but it
does not seem to be gathering QoS details. In addition, I am unfamiliar
with the other data collection tools that could help me figure out what
is going on...
Can anyone push me in the right direction?

Thanks,
Avidan

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