[cisco-voip] static on conf calls -- datagathering/troubleshooting

[Ryan Ratliff]

Using NetMon on a Windows server:
http://tactv.zkyd.org/?tb=Windows&videoid=1018

-Ryan

On Mar 21, 2006, at 9:05 PM, IT wrote:

Anyone want to walk me through the process of setting up a sniffer to
capture conferences? I have a hardware conference bridge, but I am
getting rid of it (the 3511 MCU), so lets just assume I am using
software conference bridge...
Thanks,
avidna

-----Original Message-----
From: Ryan Ratliff [mailto:rratliff at cisco.com]
Sent: Tuesday, March 21, 2006 10:59 AM
To: IT
Cc: Wydra, Jason; Cisco Voip
Subject: Re: [cisco-voip] static on conf calls --
datagathering/troubleshooting

Your best bet is to get a sniffer capture of the conference.

Is it using the software conference bridge or hardware?   If it's
software then get a sniffer using NetMon on the server for the CFB
being used.  I'd also encourage you to open a TAC case.

-Ryan

On Mar 21, 2006, at 1:46 PM, IT wrote:

Just conference calls.

-----Original Message-----
From: Wydra, Jason [mailto:jwydra at Burwood.com]
Sent: Tuesday, March 21, 2006 10:42 AM
To: IT; Cisco Voip
Subject: RE: [cisco-voip] static on conf calls --
datagathering/troubleshooting

Is it just conference calls or are other calls experiencing static too?

Jason Wydra
Consultant
burwood group, inc.
Phone: (312) 327-4677
Cell: (312) 493-2834
jwydra at burwood.com



-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of IT
Sent: Tuesday, March 21, 2006 12:28 PM
To: Cisco Voip
Subject: [cisco-voip] static on conf calls --
datagathering/troubleshooting

I have some users who are complaining about static on their conference
calls. Since this CallManager install is fairly new (6 months), I don't
really have the troubleshooting experience. I have CDR set up, but it
does not seem to be gathering QoS details. In addition, I am unfamiliar
with the other data collection tools that could help me figure out what
is going on...
Can anyone push me in the right direction?

Thanks,
Avidan

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