[cisco-voip] AC Broadcast Hunting question

[Ryan Ratliff]

That is correct.  AC queuing will still keep calls in the queue for  
whatever your hold time is even if no users are logged in to accept  
calls.  This is so that the user has a chance to login while a call  
is in the queue and the queued call can be sent to the user.

-Ryan

On Mar 29, 2006, at 10:05 AM, Evi Pekou wrote:


Hello,

I have configured Attendant Console with broadcast hunting on a CCM  
4.1.3sr3.
When an incoming call arrives at the AC pilot point, the call is  
placed in the queue and displayed in the Broadcast Calls window of  
the 2  Attendant PCs.
I need to configure night service for this pilot point: when the  
attendant closes the application the calls should be forwarded to  
another extension.
So far, the only way I managed to get the incoming calls out of the  
queue when no attendants  are available is by setting the hold time  
to a specific value.
Otherwise the calls get stuck in the queue.

Any ideas?

Regards,
Evi
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