[cisco-voip] CDR report

[Lelio Fulgenzi]

we route both 911 and 9.911.

i think the best thing is to educate people. have announcements made, etc. something you do once a month or whatever.

you can consider to not mark 911 as urgent so it waits the interdigit timeout. but some (including me) may not like the idea. i'm guessing a lot can happen in 15 seconds.

it would be great if there could be a wave file played just before a call is routed, so it says something like, please wait while your call is routed to the city emergency services <2 second pause> then route. this would give them enough time to hang up and not cause any grief.


  ----- Original Message ----- 
  From: Voll, Scott 
  To: Lelio Fulgenzi ; Bill Riley III ; Pritchard, Jon 
  Cc: cisco-voip at puck.nether.net 
  Sent: Wednesday, March 29, 2006 6:31 PM
  Subject: RE: [cisco-voip] CDR report


  I keep them in for slapping the end users who keep calling 911 then hanging up.

   

  Speaking of that, what does everyone else do?  I route both 9.911 and 911.  But I'm seeing a lot of 911 calls.  Have people moved to dialing 8. rather then 9. or are people not routing 911 and only 9.911.

   

  Scott

   

   

   


------------------------------------------------------------------------------

  From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi
  Sent: Wednesday, March 29, 2006 3:20 PM
  To: Bill Riley III; Pritchard, Jon
  Cc: cisco-voip at puck.nether.net
  Subject: Re: [cisco-voip] CDR report

   

  There is a service parameter to enable/disable 0 lenght CDRs. I keep them in for troubleshooting.

   

    ----- Original Message ----- 

    From: Bill Riley III 

    To: Pritchard, Jon 

    Cc: cisco-voip at puck.nether.net 

    Sent: Wednesday, March 29, 2006 5:49 PM

    Subject: Re: [cisco-voip] CDR report

     

    I used a SQL query and then converted the time in Excel.  I took out the calls that were 0 and less but isn't there a way to stop them from being logged in the first place. 


    SELECT     dateTimeOrigination, callingPartyNumber, finalCalledPartyNumber, originalCalledPartyNumber, duration
    FROM         CallDetailRecord
    WHERE     (callingPartyNumber LIKE '13%') AND (duration > '0') AND (dateTimeOrigination < '1143615600') AND (dateTimeOrigination > '1138777200')

    -----Original Message-----
    From: Pritchard, Jon [mailto:Jon_Pritchard at adp.com] 
    Sent: Wednesday, March 29, 2006 4:45 PM
    To: Bill Riley III
    Cc: cisco-voip at puck.nether.net
    Subject: RE: [cisco-voip] CDR report

    No dice.  We wrote our own.   For a third party take a look at Syn-Apps call accounting.  They do good stuff.

    Jon

    -----------------------------------------------

    Date: Wed, 29 Mar 2006 15:49:49 -0600
    From: "Bill Riley III" <BRiley at jackhenry.com>
    Subject: [cisco-voip] CDR report
    To: <cisco-voip at puck.nether.net>
    Message-ID:
    <13591CB4B2359F4D96E2606DD6B840A0024B7BBD at smoxchg.jhacorp.com>
    Content-Type: text/plain; charset="us-ascii"

    I have a customer that wants to get all of the calls a certain group of extensions made for the last 60 days. I am using the built in CDR analysis and reporting and when I go to CDR>search>by User/Extension and put in the extensions I want to search by, 13XX, and the date ranges, it only gives me the first 100 rows. How do I increase the output so it will not be truncated? 
     

    Thanks,

    Bill Riley


                           All Content of this document is ADP Confidential 2006
    Jon Pritchard - Sr. Network Engineer
    Network Solutions Group
    ADP Dealer Services, 2525 SW First Avenue, Portland, OR 97201
    phone: (503) 205-4428, fax: (503) 402-3277
    email: Jon_Pritchard at adp.com






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