[cisco-voip] MLA issues on 4.0(2a) SR2b, system encountered internal error

[Erick Bergquist]

Hi, Having issue where login to CCMAdmin stops working out of blue and need to stop/start WWW service to get it going again. 

I see the following errors in MLA trace files, and found the following 2 bugs it may be. Any one seen this before? When it don't work the web page comes up and saids access denied and a dialog box pops up that has "System encountered internal error" in it with OK button. This happened on both servers in a 2 node cluster the same day. Had to stop/start WWW on both.

CSCeg46032 -- MLA enable, user group configuration does not show users assigned
CSCsb89190 -- ASTISAPI.DLL Memory Leak Upon CMLAUserPermission::setUserID() Failure

Here are some trace file snippets of when it was working, and when it was NOT working.

DirAndUI MLA trace file

NOT WORKING:

2515495: Tue Mar 28 15:35:07 EST 2006: 674493840: DEBUG:
/CCMAdmin/Main.asp: MLA is enabled
2515496: Tue Mar 28 15:35:07 EST 2006: 674493840: DEBUG:
/CCMAdmin/Main.asp: Session object=AccessRightsObj doesn't exist
2515497: Tue Mar 28 15:35:07 EST 2006: 674493840: DEBUG:
/CCMAdmin/Main.asp: Creating Access Rights Object
2515498: Tue Mar 28 15:35:07 EST 2006: 674493840: DEBUG:
/CCMAdmin/Main.asp: Initialize()
2515499: Tue Mar 28 15:35:07 EST 2006: 674493840: DEBUG:
/CCMAdmin/Main.asp: Application
2515500: Tue Mar 28 15:35:07 EST 2006: ThisSession:INFO :
initUserGroups:user groups
base=ou=MultiLevelAdmin,ou=Admins,o=cisco.com,
userBase=ou=Users,o=cisco.com
2515501: Tue Mar 28 15:35:07 EST 2006: ThisSession:ENTER:
RegistryReader:->
2515502: Tue Mar 28 15:35:07 EST 2006: LDAP-Connection-Close:INFO :
Closing LDAP Connections
2515503: Tue Mar 28 15:35:07 EST 2006: LDAP-Connection-Close:INFO :
Closed groups context already
2515504: Tue Mar 28 15:35:07 EST 2006: LDAP-Connection-Close:INFO :
Closed users context already
2515505: Tue Mar 28 15:35:07 EST 2006: 674493840: ERROR:
/CCMAdmin/Main.asp: Error number=-2147219454description=

WORKING:

189355: Thu Mar 30 00:59:50 EST 2006: 217813486: DEBUG:
/CCMAdmin/Main.asp: MLA is enabled
189356: Thu Mar 30 00:59:50 EST 2006: 217813486: DEBUG:
/CCMAdmin/Main.asp: Session object=AccessRightsObj doesn't exist
189357: Thu Mar 30 00:59:50 EST 2006: 217813486: DEBUG:
/CCMAdmin/Main.asp: Creating Access Rights Object
189358: Thu Mar 30 00:59:50 EST 2006: 217813486: DEBUG:
/CCMAdmin/Main.asp: Initialize()
189359: Thu Mar 30 00:59:50 EST 2006: 217813486: DEBUG:
/CCMAdmin/Main.asp: Application
189360: Thu Mar 30 00:59:50 EST 2006: ThisSession:INFO :
initUserGroups:user groups
base=ou=MultiLevelAdmin,ou=Admins,o=cisco.com,
userBase=ou=Users,o=cisco.com
189361: Thu Mar 30 00:59:50 EST 2006: ThisSession:ENTER:
RegistryReader:->
189362: Thu Mar 30 00:59:50 EST 2006: ThisSession:DEBUG: Reading
registry data..
189363: Thu Mar 30 00:59:50 EST 2006: ThisSession:DEBUG: Reading
"Software\Cisco Systems, Inc.\Directory Configuration"
189364: Thu Mar 30 00:59:50 EST 2006: ThisSession:INFO :
LDAPURL=ldap://SERVER:8404
189365: Thu Mar 30 00:59:50 EST 2006: ThisSession:INFO :
MGRDN=cn=Directory Manager, o=cisco.com
189366: Thu Mar 30 00:59:50 EST 2006: ThisSession:INFO : MGRPW read and
decrypted it
189367: Thu Mar 30 00:59:50 EST 2006: ThisSession:INFO :
CISCOBASE=o=cisco.com
189368: Thu Mar 30 00:59:50 EST 2006: ThisSession:INFO : DIRTYPE=Default
189369: Thu Mar 30 00:59:50 EST 2006: ThisSession:INFO : DIRACCESS=true
189370: Thu Mar 30 00:59:50 EST 2006: ThisSession:DEBUG: Reading
Directory Manager registry key done



Permissions MLA trace

WORKING:

03/30/2006 01:00:05.434 |   CUserGroups::initialize() Successfully
obtained all IDs 
03/30/2006 01:00:05.434 |-->CUserGroups::initUserGroups() 
03/30/2006 01:00:05.434 |   CUserGroups::initUserGroups() Initializing
user groups context
03/30/2006 01:00:05.700 |<--CUserGroups::initUserGroups() 
03/30/2006 01:00:05.700 |<--CUserGroups::initialize() 
03/30/2006 01:00:05.700 |-->CUserGroups::isSuperUser() 


NOT WORKING:

03/28/2006 15:35:07.705 |   CUserGroups::initialize() Successfully
obtained all IDs 
03/28/2006 15:35:07.705 |-->CUserGroups::initUserGroups() 
03/28/2006 15:35:07.705 |   CUserGroups::initUserGroups() Initializing
user groups context
03/28/2006 15:35:07.705 |   CUserGroups::initUserGroups() *ERROR*
CUserGroups::getUserGroups(): Invoke for method=initUserGroups failed
03/28/2006 15:35:07.705 |<--CUserGroups::initUserGroups() 
03/28/2006 15:35:07.705 |<--CUserGroups::initialize() 
03/28/2006 15:35:07.705 |-->CUserGroups::close(): Closing LDAP
Connections