[cisco-voip] CDR report

Thu Mar 30 08:16:32 EST 2006

This could be done by setting up a Unity CallHandler. It means that your emergency calls depend on Unity being up, but it's an option.

The route patterns already have a blocked route annunciator, it shouldn't be too hard to program an allowed route annunciator. ;)

  ----- Original Message ----- 
  From: Ed Leatherman 
  To: Pritchard, Jon 
  Cc: Voll, Scott ; Lelio Fulgenzi ; Bill Riley III ; cisco-voip at puck.nether.net 
  Sent: Thursday, March 30, 2006 7:57 AM
  Subject: Re: [cisco-voip] CDR report

  We route 911 and 9.911 also. We include that as part of training when we install IP sets, and I also remind all the contact folks once a month in our maintenance notice. We also stress that even if they dont mean to call it, to stay on the line and let the dispatcher know they arent having an emergency. We still get some hang ups to 911 though, i'm not sure what else to do about it - management doesnt want us changing the dial patterns. 

  The message about connecting to emergency services is a good idea.

  On 3/29/06, Pritchard, Jon <Jon_Pritchard at adp.com > wrote:
    We limit to 9.911 for many of our customers and in states where it's required (like California) we label th phones.

    Some customers opt for an outdial code of 8 instead of 9.  That helps a lot.

    Jon

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    From: Voll, Scott [mailto:Scott.Voll at wesd.org] 
    Sent: Wednesday, March 29, 2006 3:31 PM

    To: Lelio Fulgenzi; Bill Riley III; Pritchard, Jon
    Cc: cisco-voip at puck.nether.net

    Subject: RE: [cisco-voip] CDR report

    I keep them in for slapping the end users who keep calling 911 then hanging up.

    Speaking of that, what does everyone else do?  I route both 9.911 and 911.  But I'm seeing a lot of 911 calls.  Have people moved to dialing 8. rather then 9. or are people not routing 911 and only 9.911.

    Scott

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    From: cisco-voip-bounces at puck.nether.net [mailto: cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi
    Sent: Wednesday, March 29, 2006 3:20 PM
    To: Bill Riley III; Pritchard, Jon
    Cc: cisco-voip at puck.nether.net
    Subject: Re: [cisco-voip] CDR report

    There is a service parameter to enable/disable 0 lenght CDRs. I keep them in for troubleshooting.

      ----- Original Message ----- 

      From: Bill Riley III 

      To: Pritchard, Jon 

      Cc: cisco-voip at puck.nether.net 

      Sent: Wednesday, March 29, 2006 5:49 PM

      Subject: Re: [cisco-voip] CDR report

      I used a SQL query and then converted the time in Excel.  I took out the calls that were 0 and less but isn't there a way to stop them from being logged in the first place. 

      SELECT     dateTimeOrigination, callingPartyNumber, finalCalledPartyNumber, originalCalledPartyNumber, duration
      FROM         CallDetailRecord
      WHERE     (callingPartyNumber LIKE '13%') AND (duration > '0') AND (dateTimeOrigination < '1143615600') AND (dateTimeOrigination > '1138777200')

      -----Original Message-----
      From: Pritchard, Jon [mailto:Jon_Pritchard at adp.com] 
      Sent: Wednesday, March 29, 2006 4:45 PM
      To: Bill Riley III
      Cc: cisco-voip at puck.nether.net
      Subject: RE: [cisco-voip] CDR report

      No dice.  We wrote our own.   For a third party take a look at Syn-Apps call accounting.  They do good stuff.

      Jon

      -----------------------------------------------

      Date: Wed, 29 Mar 2006 15:49:49 -0600
      From: "Bill Riley III" <BRiley at jackhenry.com>
      Subject: [cisco-voip] CDR report
      To: <cisco-voip at puck.nether.net>
      Message-ID:
      <13591CB4B2359F4D96E2606DD6B840A0024B7BBD at smoxchg.jhacorp.com> 
      Content-Type: text/plain; charset="us-ascii"

      I have a customer that wants to get all of the calls a certain group of extensions made for the last 60 days. I am using the built in CDR analysis and reporting and when I go to CDR>search>by User/Extension and put in the extensions I want to search by, 13XX, and the date ranges, it only gives me the first 100 rows. How do I increase the output so it will not be truncated? 

      Thanks,

      Bill Riley

                             All Content of this document is ADP Confidential 2006
      Jon Pritchard - Sr. Network Engineer
      Network Solutions Group
      ADP Dealer Services, 2525 SW First Avenue, Portland, OR 97201
      phone: (503) 205-4428, fax: (503) 402-3277
      email: Jon_Pritchard at adp.com

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  -- 
  Ed Leatherman
  IP Telephony Coordinator
  West Virginia University
  Telecommunications and Network Operations 
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