[cisco-voip] Another Attendant Console Issue

[Ryan Ratliff]

A detailed TCD trace from the server she the AC client is connecting  
to will show you when it sends linestates to the client.  Try  
searching by IP address of the client PC.

Does the PC have multiple IP addresses?  Check the AC settings to see  
if an IP address for linestate updates is specified and if so, if it  
is correct.

-Ryan

On Mar 30, 2006, at 1:41 PM, Carter, Bill wrote:

No Firewall or ACLs.  Another AC user sits next to the offending PC.
Same VLAN etc.  She has no problem.  Reset the TCD service?

-----Original Message-----
From: Wes Sisk [mailto:wsisk at cisco.com]
Sent: Thursday, March 30, 2006 11:32 AM
To: Carter, Bill
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Another Attendant Console Issue

line status is sent from the tcdsrv process on the server down to the
client in UDP packets.  any firewalls or ACLs between your client and CM
server?

/Wes

Carter, Bill wrote:
>
> I have a strange attendant console issue.  On a specific PC, attendant

> console shows ? for the status of every phone.  If another AC user
> signs on to the PC they get the same ?.  If the AC users sign on to
> another computer the correct status is displayed for the phones.
> Attendant console has been re-installed on the problem computer to no
> avail.  Any suggests?
>
> CM 4.0X
>
>
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