[cisco-voip] CCM Upgrade to 4.1 on HP DL320-G3

[Mike Armstrong]

Seems a bit much to say the platform has changed when all you do is upgrade 
the hard drives...  Also, my original SAU contract was titled 
"SW-CCM-3.1-COMPAQ" which implies that any server with Compaq on the 
nameplate would be covered.  The document "Cisco CallManager Server Upgrade 
Program" says as long as I've only got one processor on my DL380, it's a 
"7835 class" CallManager and I need to order "CM4.1-K9-MIG0=" to migrate 
from a 7835 to a 7835, but by then they've kind of lost any mention of SAU 
contracts and what they do and don't cover.  I guess I need the lengthy 
.PDF.

mike

----- Original Message ----- 
From: "Wes Sisk" <wsisk at cisco.com>
To: "Matt Slaga (US)" <Matt.Slaga at us.didata.com>
Cc: "Ryan Ratliff" <rratliff at cisco.com>; "Mike Armstrong" <mfa at ufl.edu>; 
<cisco-voip at puck.nether.net>
Sent: Friday, March 31, 2006 2:12 PM
Subject: Re: [cisco-voip] CCM Upgrade to 4.1 on HP DL320-G3


> Sorry Mike, not quite.
>
> If a SAS contract, there is no charge for maintenance releases.
> If a SAU contract, there is no charge for maintenance or feature releases.
>
> But there is no contract that gives you free platform upgrades.
>
> This is like owning a 1760 with ipplus feature set IOS
> then buying a new 3800 and no IOS version under the assumption you have 
> already licensed 'ipplus'.
>
> You have to purchase the appropriate OS for your platform.
>
> I have a lengthy PDF is anyone wants gory details unicast.
>
> /Wes
>
> Matt Slaga (US) wrote:
>> If the customer purchases the SAU (Cisco software maintenance) then
>> there is no charge to upgrade the OS or CallManager version.  All the
>> customer has to do is go to www.cisco.com/upgrade, enter their contract
>> number and order the upgrade kit.
>>
>> -----Original Message-----
>> From: cisco-voip-bounces at puck.nether.net
>> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ryan Ratliff
>> Sent: Friday, March 31, 2006 11:42 AM
>> To: Mike Armstrong
>> Cc: cisco-voip at puck.nether.net
>> Subject: Re: [cisco-voip] CCM Upgrade to 4.1 on HP DL320-G3
>>
>> In this case it's not the CM software that is not free but the OS. 
>> There is no free upgrade to OS 2000.4.1.   I'm pretty sure our  licensing 
>> is such that you are supposed to buy a copy of the software
>> for each server you install our OS on.
>>
>> -Ryan
>>
>> On Mar 31, 2006, at 11:38 AM, Mike Armstrong wrote:
>>
>> What upgrades are free/not free with/without a Smartnet SAU contract?  I
>> thought it was nothing without, anything with.
>>
>> Our soon-to-be issue: We're running on DL380G2s and pushing the limits
>> of the18GB drives.  Past experience leads me to believe we can't just
>> upgrade to larger drives, since the installer no longer believes we're
>> running a G2, but I've been assuming that whatever we do, we're covered
>> under the Smartnet contract.
>>
>> Mike Armstrong
>> UF/IFAS CREC
>> Lake Alfred, FL
>>
>>
>>> Date: Fri, 31 Mar 2006 09:20:36 -0500
>>> From: Ryan Ratliff <rratliff at cisco.com>
>>> Subject: Re: [cisco-voip] CCM Upgrade to 4.1 on HP DL320-G3
>>> To: Dietmar <db7td at gmx.de>
>>> Cc: cisco-voip at puck.nether.net
>>> Message-ID: <83948F38-0CD2-4E4A-8706-98CEB89A931D at cisco.com>
>>> Content-Type: text/plain; charset=US-ASCII; delsp=yes; format=flowed
>>>
>>> There is no way to do the upgrade with that software part number.
>>> You need the one that ends in 7825-H1 to get OS 2000.4.1.  FYI it's not 
>>> a free upgrade either.
>>>
>>> -Ryan
>>>
>>> On Mar 31, 2006, at 9:03 AM, Dietmar wrote:
>>>
>>> Hi all,
>>>
>>> I have CCM 3.3 running on a HP DL320-G2 and want to upgrade to CCM
>>> 4.1 and HP
>>> DL320-G3. Unfortunately, CM4.1-U-K9-7825= does not include the necessary 
>>> Cisco OS 2000.4.1 CD set needed for the DL320-G3. Only the documentation 
>>> of
>>> 2000.4.1 is enclosed, but no CD (?!).
>>>
>>> What is the recommended way to do the upgrade with CM4.1-U-K9-7825=?
>>>
>>>
>>> Thanks,
>>> Dietmar
>>>
>>> --
>>> E-Mail: db7td at gmx.de
>>>
>>
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