[cisco-voip] Send line busy when on 1st line
Erick Bergquist
erickbe at yahoo.com
Thu Oct 19 02:09:37 EDT 2006
How about having just one DN on the phone (the ACD line) and then set up a translation pattern for their 2nd # to go to the DN on their phone? If they are on a call or ACD call it'll be busy.
If the DNs are similar you could do a mask on the translation pattern and maybe get by with 1 or just a few so it doesn't get to ugly.
If you're on a newer version of IPCC Express, I don't see above breaking any of the documented unsupported configuration items on the phone. There may be issue now and then if they get 2 calls at once though.
----- Original Message ----
From: Matt Slaga (US) <Matt.Slaga at us.didata.com>
To: Wes Sisk <wsisk at cisco.com>; "Carter, Bill" <bcarter at sentinel.com>
Cc: cisco-voip at puck.nether.net
Sent: Tuesday, October 17, 2006 8:30:19 AM
Subject: Re: [cisco-voip] Send line busy when on 1st line
Actually, this would be the first customer to be able to
use CallBack that I have seen to date. You know, that new feature that no
one can use, well, except this one.
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Wes
Sisk
Sent: Tuesday, October 17, 2006 9:21 AM
To: Carter,
Bill
Cc: cisco-voip at puck.nether.net
Subject: Re:
[cisco-voip] Send line busy when on 1st line
you could configure line1 to callforwardbusy to voicemail and set
busy trigger=1 on the line.
however, this does not address how anyone will call line2.� Should line2 be
callable on the system or is it reserved for outbound calls?
or possibly, is the customer thinking of line2 as the 2nd line to do a
transfer, in which case you can just use 1 line configured as above.
/Wes
On Oct 16, 2006, at 10:01 PM, Carter, Bill wrote:
I have a strange
request from a customer.� They will have DNs configured on line 1 and 2.� There
will be no connection between the two lines, they are just standalone
lines�(i.e. line partition 1, line 2 partition 2).
�
Here is what they
want.� When they are talking on the first DN, they don't want to receive calls
on line 2.� Basically they want the line to ring busy.
�
�
Bill
Carter
Sr. Business Communications
Analyst
Sentinel Technologies
(O) 217.391.5015
�
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