[cisco-voip] FW: Speakerphone cuts out

[Pioch Sergej]

We had a similar issue. Which firmware is currently installed on the
phone? We encountered this behavior after updating a CCM 4.3 with the
newest service release (4.2(3)SR2b) which also contained a devicepack
newer than 4.2(3.20).

 

In our lab we could reproduce this behavior. The following occurred in
conjunction with the pickup function. If the user presses the pickup
button and immediately lifts the headset, he will not hear the other
side speaking, but the other party hears loud and clear. If the user
presses the pickup button and waits for the display to come ready, means
showing all information, the phone is ringing for one time and he now
lifts the headset everything works fine. The behavior of the phone is
completely different with an older firmware version.

 

Best regards

 

 

S. Pioch

badenIT GmbH

 

> From: cisco-voip-bounces at puck.nether.net 

> [mailto:cisco-voip-bounces at puck.nether.net] On 

> Behalf Of Rogers, Jeremy 

> (WMG) 

> Sent: Tuesday, August 07, 2007 3:03 PM 

> To: cisco-voip at puck.nether.net 

> Subject: [cisco-voip] Speakerphone cuts out 

> 

>  

> 

> I have a user who is having a random issue.  He has 

> an IP phone at his house 

> behind a hardware firewall.  On occasion he said the 

> speakerphone would cut 

> out and that there was barely any sound coming out, 

> but if he picked up the 

> receiver he could hear fine.  We thought it was a 

> VPN issue, but the same 

> thing just happened to his office phone.  Has anyone 

> seen this before? 

> 

>  

> 

> Jeremy Rogers 

> 

> Senior VoIP Engineer 

> 

> Warner Music Group 

> 

 

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