[cisco-voip] IPCC Music On Hold with Option to VM

[Matthew Hall]

If you really must do this, I think I know a way.

 

Do the following:

 

Place a tag "Start Hold Loop"

Place Play Prompt "thanks for holding" or whatever

Place a Get Digit String set for interruptible, Prompt wave is your hold
music (long as you want), Barge in True, Continue on prompt error True,
initial timout 0, retries 0. Filter allows any digit, Input length 1.  

            On successful do your call to VM

            On Timeout do a Goto Label "Start Hold Loop"

            On  Unsuccessful do a Goto Label "Start Hold Loop"

 

Should work fine.  The Play prompt that says "thanks for holding" is
just there to make it sound less awkward if the prompt ends and loops
around.

 

Make sure you have an on exception step setup in your script to end on
ContactInactiveException as always.

 

Hope this helps

 

Matt

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