[cisco-voip] ccm 4-2 remote branch attendant problem

[Aman Chugh]

Eric,

I have seen issues with these before , this might help, check whether the
remote attendant has screensaver enabled on her computer where she has AC
installed. AC Client hangs when screensaver kicks in.

Thanks

Aman





On 8/20/07, Erik Erasmus (E) <ErasmuE4 at telkom.co.za> wrote:
>
>  Hi
>
> \
>
> I have a central call manager on a big campus and one remote branch. The
> central site had serious issues with calls being stuck in the cisco
> attendant console Queue. Cisco eventually gave up and told us to rather
> install ARC. I am now trying to convince the customer to fork out the bucks
> for it.
>
>
>
> Now one of the branches are playing up – also using the cisco attendant
> console software combined with 7960 phones. I verified the Qos on our wan
> MPLS links and looks fine – no drops in the Realtime class where I put the
> g729 voice traffic as well as the signaling traffic etc.  But the remote
> attendants complain about their consoles freezing up. Has anyone – any good
> suggestions on an easy way to monitor the attendant signaling with CCM. I
> looked at the Qos already and also tested basic IP connectivity when they
> complain plus looked at some of the performance counters in prefmon fro call
> manager attendant and things look normal.
>
>
>
>
>
>
>
> erik
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