[cisco-voip] No Hold Key

[STEVEN CASPER]

Got a response on the CCO forum. Looks like this may be a chronic
problem.
 
http://forums.cisco.com/eforum/servlet/NetProf?page=netprof&type=Subscriptions&loc=.1ddfaafe/0&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony


>>> "STEVEN CASPER" <SCASPER at mtb.com> 8/31/2007 6:25 PM >>>
 That is what I thought also. We do not turn on speaker phone at our
branch locations which leads to much confusion. Should be easy enough to
re-create. I'll set it up in our lab and post the results

>>> "Jason Aarons (US)" <jason.aarons at us.didata.com> 8/31/2007 5:15 PM
>>>

I heard this the other day under 4.3.2, I thought it was end-user
training issue, they were doing something wrong, same deal the site has
everyone sharing everyone’s lines using 7914 sidecars.
I like your idea, max number of calls per line must be too low…I had
left it at 4 lines I think..
 

From:cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of STEVEN
CASPER
Sent: Friday, August 31, 2007 3:05 PM
To: cisco-voip at puck.nether.net 
Cc: LINDA ROSENBLUTH; RAWLE GORDON; KATHERINE FOX
Subject: [cisco-voip] No Hold Key

 

 I have a few sites where users are complaining that after answering an
inbound call no Hold softkey is available. This does not happen all the
time only a couple of times a day. These sites use multiple shared
lines. We are on 4.1.3.

  I was wondering if the "maximum number of calls" setting could have
an effect on this but my understanding is that this setting is per
device so even if you have a call on a line that shows up on 15 phones
it should only subtract one call from the available call pool. Then
again I may be on the completely wrong track. What would cause the Hold
soft key to not apear sporadically?

 

Steve

 

 

Steve Casper
Voice Technologies
M&T Bank
(410) 347-6026 
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