[cisco-voip] Attendant Console and CCM 5.1.1

[Justin Steinberg]

AC with 5.1.1 is a bit different than 4.x

Goto system parameters for the AC Server service

There are two accounts there.  The AC account and another account, i forgot
the name.

The AC account needs to be setup as a App User with CTI master rights, call
park, etc.  It does not need to be associated with your pilot point or AC IP
phones.

The other account needs to be an App User and associated with your
receptionist's IP phones.

I've also had to restart the AC service (they changed name from TCD to AC)
when I make alot of pilot point changes.

HTH,

Justin

On 2/24/07, Jonathan Charles <jonvoip at gmail.com> wrote:
>
> Oh, one thing is says to check is to enable call park retrieval, there is
> no such thing in CCM 5 that I can find... CTI app use is enabled, BTW...
>
> On 2/24/07, Jonathan Charles <jonvoip at gmail.com> wrote:
> >
> > So, I set up a hunt group (just one number in it, the customer just has
> > one attendant)... created the ac user (I created ac as both an end-user and
> > attendant console user), gave the password of 12345... I also associated
> > EVERY phone and the AC Pilot to the ac user...
> >
> > And I can login to AC, but I get the ubiquitous "Initialization of Call
> > Control Failed, retrying..."
> >
> > Yet the troubleshooting for this basically says to check everything I
> > listed...
> >
> >
> >
> > Jonathan
> >
>
>
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