[cisco-voip] Caller ID Passing Through Internal Helpdesk to OutsideHelpdesk

[Steve Miller]

Does anyone have any idea about this?
  ----- Original Message ----- 
  From: Steve Miller 
  To: cisco-voip at puck-nether.net 
  Sent: Sunday, January 07, 2007 1:09 PM
  Subject: [cisco-voip] Caller ID Passing Through Internal Helpdesk to OutsideHelpdesk


  We have a backup call center (Intelliteach) to which all helpdesk calls are forwarded when our internal queue is busy or closed.  We need to allow Intelliteach to see the individual DID rather than our company's main number which is the default for all calls going outside the building.  We have created a new route pattern for our internal helpdesk extension and also one for calls going to the toll-free number that is programmed in the helpdesk route point for forwarding/busy.  We have proven this works with other numbers, but not with calls that go through our helpdesk queue.  Any ideas about other parameters that need to be changed?  Thank you!

  Steve
    ----- Original Message ----- 
    From: Jonathan Charles 
    To: Ryan Ratliff 
    Cc: cisco-voip at puck-nether.net 
    Sent: Sunday, January 07, 2007 11:50 AM
    Subject: Re: [cisco-voip] Change passwords...


    Exactly.

    My users are as sharp as ping pong balls, I don't expect them to be hacking DC Directory.

    I do expect them to think it would be cool to open IE and go off and play with CCM...

    I just want to change the web password (for administrator) and the console login (for RD)... 

    That way, there will be an appearance of security.



    Jonathan


    On 1/7/07, Ryan Ratliff <rratliff at cisco.com > wrote: 
      Well even if you could change it you'd still have to restart the engine so it's definitely a downtime type of change.

      -Ryan 





--------------------------------------------------------------------------
      From: Jonathan Charles [mailto:jonvoip at gmail.com] 
      Sent: Sunday, January 07, 2007 11:39 AM 

      To: Ryan Ratliff
      Cc: cisco-voip at puck-nether.net
      Subject: Re: [cisco-voip] Change passwords...



      You can't change the Directory Manager password on IPCC 4.0... it is grayed out.

      My guess is you have to delete the LDAP profile and create a new one... this kills the system for a time... which is not an option. 



      Jonathan


      On 1/7/07, Ryan Ratliff <rratliff at cisco.com> wrote: 
        For that you need to change the directory manager password in IPCC first, then change it on CM.   

        -Ryan 





------------------------------------------------------------------------
        From: Jonathan Charles [mailto:jonvoip at gmail.com] 
        Sent: Sunday, January 07, 2007 11:20 AM
        To: Ryan Ratliff
        Cc: cisco-voip at puck-nether.net
        Subject: Re: [cisco-voip] Change passwords...


        That's fine.

        My big thing is the password is currently cisco and I need to hand this off to the customer, I don't want them left with that password (look, it is really easy to type cisco as opposed to some nightmare like F8!#jjoo at b7WehH~t every time...)

        I just need to change the local console and the web page, we can change the service accounts later (they want an upgrade to 5.1 at the end of the summer, I figure we can do it then). 

        But when I ran the ccmpwdchanger I killed the call center and extension mobility... so, I backed out (really quickly)...



        Jonathan




        On 1/7/07, Ryan Ratliff <rratliff at cisco.com> wrote: 
          Not a problem.  Nothing service related uses the local administrator or the CCMAdministrator account.   Biggest issue you'll have is that IIS will cache the old password so it will still work for a while along with the new one.  You can restart IIS to clear it but that will impact EM while it's down.

          -Ryan 





----------------------------------------------------------------------
          From: cisco-voip-bounces at puck.nether.net [mailto: cisco-voip-bounces at puck.nether.net] On Behalf Of Jonathan Charles
          Sent: Saturday, January 06, 2007 2:52 PM
          To: cisco-voip at puck-nether.net 
          Subject: [cisco-voip] Change passwords...


          I need to change the CCMAdministrator and the local administrator passwords on CallManager 4.1 without changing any of the service passwords or the DC Directory password.

          The key thing here is I need to do this during production (we do not have a maintenance window) without upsetting our call center (UCCx 4.0(4) or Extension Mobility)...

          How?



          Jonathan









----------------------------------------------------------------------------


    _______________________________________________
    cisco-voip mailing list
    cisco-voip at puck.nether.net
    https://puck.nether.net/mailman/listinfo/cisco-voip



------------------------------------------------------------------------------


  _______________________________________________
  cisco-voip mailing list
  cisco-voip at puck.nether.net
  https://puck.nether.net/mailman/listinfo/cisco-voip
-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://puck.nether.net/pipermail/cisco-voip/attachments/20070114/7620425d/attachment.html