[cisco-voip] Upgrade from CCM3.3 and CRS 3.1 to CCM5.1 and CRS 4.5

[Jonathan Charles]

I am pretty sure it wasn't done just to piss me off.

However, I think it is pretty short-sighted of Cisco to do this...

However, I have gone back to the customer, and he has agreed to only upgrade
to 4.1(3) and IPCC 4.0

Interesting, a LOT of customers are staying away from 4.2 because there is
no upgrade to 5.0 or 5.1... which I think is kind of idiotic (by the time
they do decide to upgrade, CCM 5.2 (or whatever the new path from 4.2 is...)
will be out.



Jonathan


On 1/15/07, Ryan Ratliff <rratliff at cisco.com> wrote:
>
> Where is it written that you have to upgrade to CCM 5?  Last I
> checked CM 4 is still out there.
>
> Nobody is holding a gun to your head and forcing you to upgrade.
> However if you are looking to do so and use IPCC this is something
> that should weigh into your decision.  I'm sure it is playing a big
> factor for a lot of customers.
>
> I don't support IPCC so I can't offer any explanation of why the
> upgrade path is like it is.   I'm sure it wasn't done just to piss
> you off though.
>
> -Ryan
>
> On Jan 12, 2007, at 12:07 PM, Jonathan Charles wrote:
>
> I don't believe I just read this:
>
> "CRS 4.5(2) in the Cisco Unified Communications contact center
> environment can only be handled as a "fresh" installation; upgrading
> from the previous CRS system is not supported. You cannot upgrade to
> CRS 4.5(2) from CRS Releases 3.1, 3.5 or 4.0; only a fresh install of
> CRS 4.5(2) is supported."
>
> http://www.cisco.com/univercd/cc/td/doc/systems/unified/unified1/sum/
> ch2_prep.htm
>
> Is Cisco out of its mind? Are they high?
>
> They want all of these customers to upgrade to CCM 5, but they offer
> no upgrade path for IPCC?
>
> This CANNOT be accurate.
>
>
>
> Jonathan
>
> On 1/12/07, Lelio Fulgenzi <lelio at uoguelph.ca> wrote:
> Less headaches. ;)
> ----- Original Message -----
> From: Jonathan Charles
> To: Ryan Ratliff
> Cc: Lelio Fulgenzi ; cisco-voip at puck.nether.net
> Sent: Friday, January 12, 2007 11:59 AM
> Subject: Re: [cisco-voip] Upgrade from CCM3.3 and CRS 3.1 to CCM5.1
> and CRS 4.5
>
> That's ridiculous.
>
> Why would have them install a separate CCM cluster for a call center
> with 15 agents?
>
>
>
> Jonathan
>
> On 1/12/07, Ryan Ratliff <rratliff at cisco.com> wrote: I think others
> have done this with great success (separate cluster
> for IPCC).
>
> -Ryan
>
> On Jan 12, 2007, at 11:46 AM, Lelio Fulgenzi wrote:
>
> I never thought I'd say this, but I'm seriously considering that IPCC
> users be put on a seperate cluster. Upgrade the cluster only when
> necessary. When we last talked to our Cisco team there seemed to be
> no light at the end of the tunnel with respect to concurrent support
> for previous versions of IPCC.
>
> ----- Original Message -----
> From: Jonathan Charles
> To: cisco-voip at puck.nether.net
> Sent: Friday, January 12, 2007 11:40 AM
> Subject: [cisco-voip] Upgrade from CCM3.3 and CRS 3.1 to CCM5.1 and
> CRS 4.5
>
> Curious...
>
> I know I need to upgrade them to CCM4.1 before I can go to 5.1..
>
> Do I need to go to IPCC 4.0 before 4.5, or can I go straight from
> CRS3.1 to 4.5?
>
> And is it really an upgrade or is it some disaster-fest, where I need
> to rebuild the IPCC applications.
>
>
>
> Jonathan
>
>
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