[cisco-voip] DTMF to Unity stopped working after CCM upgrade

[Jonathan Charles]

4.1(3)sr1


Jonathan

On 7/1/07, Justin Steinberg <jsteinberg at gmail.com> wrote:
> just curious here, what was your ccm version prior to upgrade?
>
>
> On 7/1/07, Jonathan Charles <jonvoip at gmail.com> wrote:
> > What gateway?
> >
> > This is a Cisco IP Phone on the same subnet as CCM and Unity...
> >
> > If they hit the messages button, Unity answers, asks them to enter
> > their password... but Unity doesn't get the DTMF and ignores all key
> > presses.
> >
> > If they go off hook and then hit messages (or dial the vmail pilot
> > manually) everything works fine.
> >
> > We also see this on the 7920s when you hold down the '1' key...
> >
> >
> >
> > Jonathan
> >
> > On 7/1/07, Paul Choi <asobihoudai at yahoo.com > wrote:
> > > First things first, what is the gateway seeing instead
> > > of your voicemail pilot when they don't get dialtone
> > > before pressing the voicemail key?
> > >
> > >
> > > --- Jonathan Charles < jonvoip at gmail.com> wrote:
> > >
> > > > Unity version 4.0(5) - TSP v 8.2.1
> > > > CCM version 5.1.1b...
> > > >
> > > > If users just hit the messages button on their
> > > > phones, Unity will not
> > > > get DTMF... (problem existed with TSP 8.1.2, I
> > > > upgraded to 8.2.1, no
> > > > fix)... If they go off hook and then hit messages,
> > > > DTMF works fine.
> > > >
> > > > DTMF also works fine for all inbound calls from the
> > > > PSTN...
> > > >
> > > > Phone load is 8.0.4 for the 7960s... (all are
> > > > 7960s...)
> > > >
> > > > Any ideas?
> > > >
> > > >
> > > >
> > > > Jonathan
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> > > >
> > >
> > >
> > >
> > >
> > >
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