[cisco-voip] DTMF to Unity stopped working after CCM upgrade

[Voll, Scott]

Jonathan--

Let us know what you find out.....

Sounds like Unity doesn't get a connect message from CM when pressing
the Message button.  If no connect and connect ack then my understanding
is that  DTMF doesn't work.

Scott

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Pat Hayes
Sent: Sunday, July 01, 2007 1:59 PM
To: Jonathan Charles
Cc: cisco-voip
Subject: Re: [cisco-voip] DTMF to Unity stopped working after CCM
upgrade

Sounds like you need to narrow this down to a problem on the phone, 
callmanger, or unity. Incoming digits are pretty easy to read in the 
traces, they are sent out of band. Easier still, get a packet capture 
from each point. You'll see a separate packet sent for each digit (SCCP 
or SIP) and ethereal/wireshark can decode them all natively. If you're 
not familiar with what the digits look like 'normally', get a capture of

your 'working' case first.

Start with a capture at the phone and at Unity. Is the phone sending 
them? Are they being received by Unity?

-------- Original Message  --------
From: "Jonathan Charles" <jonvoip at gmail.com>
To: "Paul Choi" <asobihoudai at yahoo.com>
Cc: cisco-voip <cisco-voip at puck.nether.net>
Subject: Re:[cisco-voip] DTMF to Unity stopped working after CCM upgrade
Date: 7/1/2007 3:25 PM

> OK, let me say this again...
> 
> If the call comes in through the PSTN, DTMF works just fine.
> 
> If the user picks up the handset and hits their messages button, DTMF
> works just fine (or if they hit the speakerphone button and then hit
> messages).
> 
> The issue ONLY appears if you just hit the messages button while the
> handset is in the cradle.
> 
> Then, and only then, Unity does not receive the DTMF.
> 
> 
> 
> Jonathan

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