[cisco-voip] Calls forwarding to voicemail when not set

[Pennington, Craig]

No auto attendant, just straight to the phone.  I checked Unity settings
and it looked fine.  I found a solution however.  I went into the DN on
the phone and unchecked the Forward Busy Internal under voice mail,
updated then rechecked Forward Busy Internal to voice mail.  That
cleared it up.  Apparently CCM thought the lines were busy.

Craig


From: "Eduardo Castro" <ecastro05 at gmail.com>
Subject: Re: [cisco-voip] Calls forwarding to voicemail when not set
	to do so
To: "Pennington, Craig" <cpennington at ncaa.org>
Cc: cisco-voip at puck.nether.net
Message-ID:
	<c2653e970707021503v2db7104axe8c38f8453ca5fcf at mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"

Are your calls gettting to autoatendant first?  And then re-distributed
to the phones, or they hit the callmanager and then the callmanager
sends the call to the phone?

It may depend on your call flow, but it looks like there may not be a
path
to the phone, so the call gets send to unity.   Check your unity
settings,
for that mailbox, you may also try to delete the mailbox and see where
the call goes after this.



On 7/2/07, Pennington, Craig <cpennington at ncaa.org> wrote:
>
>  has anyone seen where calls get sent to voicemail when it is not set 
> to do that?  We seem to have 5 or 6 phones doing that now when it had 
> never happened before.  About a month ago we patched up to 4.1(3)sr5b.
>
> We reset the phones by unplugging the cord, doing reset through CCM, 
> and
> **#** and **# erase from the phone but it continues to send all calls 
> straight to voicemail.  Unity is 4.1.1 and the subscriber's call 
> transfer is set to ring subscribers extension and it displays the
correct extension.
>
>   Craig Pennington
> Network Engineer
> *N*ational *C*ollegiate *A*thletic *A*ssociation
> Fax: 317-917-6888
> cpennington at ncaa.org
> www.ncaa.org

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