[cisco-voip] Troubleshooting Help

[Paul Choi]

First things first.

What steps have you done to try to remedy this issue
besides bounce your CCM boxen?

Have you looked at debug isdn q931 since you're using
PRI? What about debug voice ccapi inout?

--- Todd Franklin <toddnh65 at gmail.com> wrote:

> Hey everyone.  I will try to keep this short, but
> supply as much information
> as possible.
> 
> On june 28th, and again today on July 5, we have had
> this issue:
> 
> If you are outside, and call in on a line that comes
> in on our PRI, the
> person receiving the call cannot hear you at all. 
> Yet you can hear them
> perfectly.
> If you are outside, and call in on a line that comes
> in our PRI with an
> automated attendant, no input is accepted.  (i.e.
> Press 1 for this, 2 for
> that, if you press a key, the greeting just keeps
> going.  If you dial an
> extension, the greeting just keeps going).
> If you are inside, and dial out (we use a 9 to get
> an outside line, this
> puts you out on the PRI), the phone will show that
> the call is connected,
> yet you cannot hear anything at all.  No phone ring,
> nothing.
> Today, I pressed 9, and dialed the automated weather
> phone in town, I got
> connected to an Engineering firm 15 miles away.  I
> hung up, dialed the same
> weather phone, and got the very same Engineering
> firm 15 miles away.
> Also today, occasionally I would pick up my handset,
> and be right in the
> middle of someone's phone conversation.
> In both cases, if you call in to a line that is POTS
> going into a 2801, you
> are fine.  And if you call out using a POTS line,
> you are fine (even though
> the POTS outbound line is on a 2801).
> 
> All this led me to believe it was a phone company
> issue, yet the assure me
> it was definitely not.  I had not rebooted my CCM in
> over a year, so I
> rebooted it.  Both instances, in less than an hour,
> things go back to
> normal, but needless to say, the issue is killing
> me!  Where would I start
> to look for ideas on what is happening??
> 
> Would appreciate any help at all!
> > _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
> 



       
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