[cisco-voip] Troubleshooting Help

[Todd Franklin]

No I haven't tried either of those.  Unfortunately when it happens, it
always seems to be a bad time, and all the pressure is "just get it back
up."

I have looked at my CCM logs, but I don't see anything suspicious at the
time trouble starts.

On 7/5/07, Paul Choi <asobihoudai at yahoo.com> wrote:
>
> First things first.
>
> What steps have you done to try to remedy this issue
> besides bounce your CCM boxen?
>
> Have you looked at debug isdn q931 since you're using
> PRI? What about debug voice ccapi inout?
>
> --- Todd Franklin <toddnh65 at gmail.com> wrote:
>
> > Hey everyone.  I will try to keep this short, but
> > supply as much information
> > as possible.
> >
> > On june 28th, and again today on July 5, we have had
> > this issue:
> >
> > If you are outside, and call in on a line that comes
> > in on our PRI, the
> > person receiving the call cannot hear you at all.
> > Yet you can hear them
> > perfectly.
> > If you are outside, and call in on a line that comes
> > in our PRI with an
> > automated attendant, no input is accepted.  (i.e.
> > Press 1 for this, 2 for
> > that, if you press a key, the greeting just keeps
> > going.  If you dial an
> > extension, the greeting just keeps going).
> > If you are inside, and dial out (we use a 9 to get
> > an outside line, this
> > puts you out on the PRI), the phone will show that
> > the call is connected,
> > yet you cannot hear anything at all.  No phone ring,
> > nothing.
> > Today, I pressed 9, and dialed the automated weather
> > phone in town, I got
> > connected to an Engineering firm 15 miles away.  I
> > hung up, dialed the same
> > weather phone, and got the very same Engineering
> > firm 15 miles away.
> > Also today, occasionally I would pick up my handset,
> > and be right in the
> > middle of someone's phone conversation.
> > In both cases, if you call in to a line that is POTS
> > going into a 2801, you
> > are fine.  And if you call out using a POTS line,
> > you are fine (even though
> > the POTS outbound line is on a 2801).
> >
> > All this led me to believe it was a phone company
> > issue, yet the assure me
> > it was definitely not.  I had not rebooted my CCM in
> > over a year, so I
> > rebooted it.  Both instances, in less than an hour,
> > things go back to
> > normal, but needless to say, the issue is killing
> > me!  Where would I start
> > to look for ideas on what is happening??
> >
> > Would appreciate any help at all!
> > > _______________________________________________
> > cisco-voip mailing list
> > cisco-voip at puck.nether.net
> > https://puck.nether.net/mailman/listinfo/cisco-voip
> >
>
>
>
>
>
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