[cisco-voip] Troubleshooting Help

[Paul Choi]

VGW = VoiceGateWay

What changes did you make before this issue started to
occur?

--- Todd Franklin <toddnh65 at gmail.com> wrote:

> The PRI terminates on a separate 2801.  My CCM is a
> 4.2sr5a (from what I can
> gather!)  I don't know what VGW means, is the VGW
> something to do with the
> 2801?  I have no errors about a lack of DSPs, when
> we did run low on them,
> that usually got logged in CCM.  There is no
> firewall between CCM and the
> PRI.
> 
> Thanks for the ideas!  I am now looking and
> digging!!
> 
> 
> On 7/5/07, Voll, Scott <Scott.Voll at wesd.org> wrote:
> >
> >  Where is the PRI terminating on?  the same 2801?
> >
> >
> >
> > What version of CM / VGW w/ PRI?
> >
> >
> >
> > Do you have enough DSP's?
> >
> >
> >
> > What codec is being ran in region and VGW?
> >
> >
> >
> > Any Firewalls between phone / CM / VGW?
> >
> >
> >
> > Scott
> >
> >
> >  ------------------------------
> >
> > *From:* cisco-voip-bounces at puck.nether.net
> [mailto:
> > cisco-voip-bounces at puck.nether.net] *On Behalf Of
> *Todd Franklin
> > *Sent:* Thursday, July 05, 2007 9:58 AM
> > *To:* cisco-voip at puck.nether.net
> > *Subject:* [cisco-voip] Troubleshooting Help
> >
> >
> >
> > Hey everyone.  I will try to keep this short, but
> supply as much
> > information as possible.
> >
> > On june 28th, and again today on July 5, we have
> had this issue:
> >
> > If you are outside, and call in on a line that
> comes in on our PRI, the
> > person receiving the call cannot hear you at all. 
> Yet you can hear them
> > perfectly.
> > If you are outside, and call in on a line that
> comes in our PRI with an
> > automated attendant, no input is accepted.  (i.e.
> Press 1 for this, 2 for
> > that, if you press a key, the greeting just keeps
> going.  If you dial an
> > extension, the greeting just keeps going).
> > If you are inside, and dial out (we use a 9 to get
> an outside line, this
> > puts you out on the PRI), the phone will show that
> the call is connected,
> > yet you cannot hear anything at all.  No phone
> ring, nothing.
> > Today, I pressed 9, and dialed the automated
> weather phone in town, I got
> > connected to an Engineering firm 15 miles away.  I
> hung up, dialed the same
> > weather phone, and got the very same Engineering
> firm 15 miles away.
> > Also today, occasionally I would pick up my
> handset, and be right in the
> > middle of someone's phone conversation.
> > In both cases, if you call in to a line that is
> POTS going into a 2801,
> > you are fine.  And if you call out using a POTS
> line, you are fine (even
> > though the POTS outbound line is on a 2801).
> >
> > All this led me to believe it was a phone company
> issue, yet the assure me
> > it was definitely not.  I had not rebooted my CCM
> in over a year, so I
> > rebooted it.  Both instances, in less than an
> hour, things go back to
> > normal, but needless to say, the issue is killing
> me!  Where would I start
> > to look for ideas on what is happening??
> >
> > Would appreciate any help at all!
> >
> > _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
> 



       
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