[cisco-voip] Troubleshooting Help

[Todd Franklin]

Absolutely no changes.  That's what's so weird.  We've been running along
fine for months and months.  Then this starts to happen.

On 7/5/07, Paul Choi <asobihoudai at yahoo.com> wrote:
>
> VGW = VoiceGateWay
>
> What changes did you make before this issue started to
> occur?
>
> --- Todd Franklin <toddnh65 at gmail.com> wrote:
>
> > The PRI terminates on a separate 2801.  My CCM is a
> > 4.2sr5a (from what I can
> > gather!)  I don't know what VGW means, is the VGW
> > something to do with the
> > 2801?  I have no errors about a lack of DSPs, when
> > we did run low on them,
> > that usually got logged in CCM.  There is no
> > firewall between CCM and the
> > PRI.
> >
> > Thanks for the ideas!  I am now looking and
> > digging!!
> >
> >
> > On 7/5/07, Voll, Scott <Scott.Voll at wesd.org> wrote:
> > >
> > >  Where is the PRI terminating on?  the same 2801?
> > >
> > >
> > >
> > > What version of CM / VGW w/ PRI?
> > >
> > >
> > >
> > > Do you have enough DSP's?
> > >
> > >
> > >
> > > What codec is being ran in region and VGW?
> > >
> > >
> > >
> > > Any Firewalls between phone / CM / VGW?
> > >
> > >
> > >
> > > Scott
> > >
> > >
> > >  ------------------------------
> > >
> > > *From:* cisco-voip-bounces at puck.nether.net
> > [mailto:
> > > cisco-voip-bounces at puck.nether.net] *On Behalf Of
> > *Todd Franklin
> > > *Sent:* Thursday, July 05, 2007 9:58 AM
> > > *To:* cisco-voip at puck.nether.net
> > > *Subject:* [cisco-voip] Troubleshooting Help
> > >
> > >
> > >
> > > Hey everyone.  I will try to keep this short, but
> > supply as much
> > > information as possible.
> > >
> > > On june 28th, and again today on July 5, we have
> > had this issue:
> > >
> > > If you are outside, and call in on a line that
> > comes in on our PRI, the
> > > person receiving the call cannot hear you at all.
> > Yet you can hear them
> > > perfectly.
> > > If you are outside, and call in on a line that
> > comes in our PRI with an
> > > automated attendant, no input is accepted.  (i.e.
> > Press 1 for this, 2 for
> > > that, if you press a key, the greeting just keeps
> > going.  If you dial an
> > > extension, the greeting just keeps going).
> > > If you are inside, and dial out (we use a 9 to get
> > an outside line, this
> > > puts you out on the PRI), the phone will show that
> > the call is connected,
> > > yet you cannot hear anything at all.  No phone
> > ring, nothing.
> > > Today, I pressed 9, and dialed the automated
> > weather phone in town, I got
> > > connected to an Engineering firm 15 miles away.  I
> > hung up, dialed the same
> > > weather phone, and got the very same Engineering
> > firm 15 miles away.
> > > Also today, occasionally I would pick up my
> > handset, and be right in the
> > > middle of someone's phone conversation.
> > > In both cases, if you call in to a line that is
> > POTS going into a 2801,
> > > you are fine.  And if you call out using a POTS
> > line, you are fine (even
> > > though the POTS outbound line is on a 2801).
> > >
> > > All this led me to believe it was a phone company
> > issue, yet the assure me
> > > it was definitely not.  I had not rebooted my CCM
> > in over a year, so I
> > > rebooted it.  Both instances, in less than an
> > hour, things go back to
> > > normal, but needless to say, the issue is killing
> > me!  Where would I start
> > > to look for ideas on what is happening??
> > >
> > > Would appreciate any help at all!
> > >
> > > _______________________________________________
> > cisco-voip mailing list
> > cisco-voip at puck.nether.net
> > https://puck.nether.net/mailman/listinfo/cisco-voip
> >
>
>
>
>
>
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