[cisco-voip] Troubleshooting Help

[Voll, Scott]

If you do a debug isdn q931 and you call (your calling number) and it's
going to the number your calling (###-###-####) and you get joe blow at
###-###-#### the telco should see this as an issue.  Now if the debug
does not show the correct number going out.... Then it would be on your
side and I would start looking at translations causing you issues.

 

As far as the one way audio issue I would look at your DSP version.  You
might have issues with the DSP firmware, but that is tight to IOS in
witch case you will need to upgrade IOS.  

 

Do a Sh voice Dsp 

 

Scott

 

________________________________

From: Todd Franklin [mailto:toddnh65 at gmail.com] 
Sent: Thursday, July 05, 2007 10:43 AM
To: Voll, Scott
Subject: Re: [cisco-voip] Troubleshooting Help

 

so your thought is that it *is* a phone company issue?  
and what exactly would I be looking for with that command??

thanks.

todd

On 7/5/07, Voll, Scott <Scott.Voll at wesd.org> wrote:

Like Paul said.... I would start doing some debug isdn Q931 and see
what's happening..... then tell the Telco what your seeing.  They should
be able to find the problem when you show them it's their fault.

 

Scott

 

________________________________

From: Todd Franklin [mailto:toddnh65 at gmail.com] 
Sent: Thursday, July 05, 2007 10:28 AM


To: Voll, Scott
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Troubleshooting Help

 

Version 12.3(11)T9
MGCP

On 7/5/07, Voll, Scott <Scott.Voll at wesd.org> wrote:

VGW = Voice Gateway = 2801 with PRI

 

What version on the 2801 with PRI?  Running H323 or MGCP

 

________________________________

From: Todd Franklin [mailto: toddnh65 at gmail.com] 
Sent: Thursday, July 05, 2007 10:19 AM
To: Voll, Scott
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Troubleshooting Help

 

The PRI terminates on a separate 2801.  My CCM is a 4.2sr5a (from what I
can gather!)  I don't know what VGW means, is the VGW something to do
with the 2801?  I have no errors about a lack of DSPs, when we did run
low on them, that usually got logged in CCM.  There is no firewall
between CCM and the PRI.  

Thanks for the ideas!  I am now looking and digging!!

On 7/5/07, Voll, Scott <Scott.Voll at wesd.org > wrote:

Where is the PRI terminating on?  the same 2801?

 

What version of CM / VGW w/ PRI?

 

Do you have enough DSP's?

 

What codec is being ran in region and VGW?

 

Any Firewalls between phone / CM / VGW?

 

Scott

 

________________________________

From: cisco-voip-bounces at puck.nether.net [mailto:
cisco-voip-bounces at puck.nether.net
<mailto:cisco-voip-bounces at puck.nether.net> ] On Behalf Of Todd Franklin
Sent: Thursday, July 05, 2007 9:58 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Troubleshooting Help

 

Hey everyone.  I will try to keep this short, but supply as much
information as possible.

On june 28th, and again today on July 5, we have had this issue:

If you are outside, and call in on a line that comes in on our PRI, the
person receiving the call cannot hear you at all.  Yet you can hear them
perfectly. 
If you are outside, and call in on a line that comes in our PRI with an
automated attendant, no input is accepted.  (i.e. Press 1 for this, 2
for that, if you press a key, the greeting just keeps going.  If you
dial an extension, the greeting just keeps going). 
If you are inside, and dial out (we use a 9 to get an outside line, this
puts you out on the PRI), the phone will show that the call is
connected, yet you cannot hear anything at all.  No phone ring, nothing.
Today, I pressed 9, and dialed the automated weather phone in town, I
got connected to an Engineering firm 15 miles away.  I hung up, dialed
the same weather phone, and got the very same Engineering firm 15 miles
away. 
Also today, occasionally I would pick up my handset, and be right in the
middle of someone's phone conversation.
In both cases, if you call in to a line that is POTS going into a 2801,
you are fine.  And if you call out using a POTS line, you are fine (even
though the POTS outbound line is on a 2801).  

All this led me to believe it was a phone company issue, yet the assure
me it was definitely not.  I had not rebooted my CCM in over a year, so
I rebooted it.  Both instances, in less than an hour, things go back to
normal, but needless to say, the issue is killing me!  Where would I
start to look for ideas on what is happening?? 

Would appreciate any help at all!

 

 

 

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