[cisco-voip] ICM 7.1 Mobile Agent

[Voll, Scott]

I'm not sure if this is related or not but IPCCX agents over citrix is
not supported for call recording.  Might be the same issue.

Scott

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Simon Jones
Sent: Monday, July 09, 2007 6:10 AM
To: cisco Voip
Subject: [cisco-voip] ICM 7.1 Mobile Agent

Hi,

Has anyone been able to get any form of voice recording working with ICM
Mobile 7.1?

We have 2 x mobile agents that access CAD via Citrix using Mobile Agent
using Mobile Agent to route calls to an analogue line in their home.
Everything works fine in terms of call routing. Issue we face is that
calls are not recording on our IP Based recording system as no SCCP
traffic is generated.

Any ideas?

Many Thanks,

Simon



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