[cisco-voip] "No participant info" when press "Join" softkey

[Paul Choi]

"If you get an error stating "No Participant Info"
when attempting to use Join, be sure that you have
selected at least one call in addition to the active
call, which is automatically selected."

http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_chapter09186a008040153b.html

This is from CCM 4.0(2) but I'd certainly think Cisco
would keep the same methods in the Linux version too.

--- Jefflin Choi <jefflin.choi at gmail.com> wrote:

> Hi All,
> 
> I am getting this error message on the phone "No
> participant info"
> when pressing the join softkey.
> 
> Here's the steps:
> 1>A called B
> 2>B placed A on hold
> 3>B called C
> 4>B pressed "Join" softkey. Getting "No participant
> info" and "invalid
> conference participant"
> 
> There is no problem when doing it this way.
> 1>A called B
> 2>B placed A on hold
> 3>B called C
> 4>B resumes call to A
> 4>B pressed "Join" softkey and conference.
> 
> It seems that "Join" softkey doesn't work when the
> active call is the
> second caller. Is this the right behavior? Phone
> should always go to
> the first line before pressing the "Join" softkey?
> 
> CCM System version: 5.0.4.2000-1
> IP Phone 7912 Software Version 8.0.1(051117A)
> 
> Thanks,
> Jeff
> _______________________________________________
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> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
> 



       
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