[cisco-voip] "No participant info" when press "Join" softkey

[Jefflin Choi]

Hi Paul,

Thanks.  Read the link.

>From our test, we have selected 2nd call and press join....this is where the
problem appears.
But if selecting the first caller to be active, join works just fine.

>From the doc:
"be sure that you have selected at least one call in addition to the active
call"

We indeed do have one call in addition to an active all. Just that the order
of which active call is gives out a problem. contradicting with "in addition
to the active call, *which is automatically selected."* if my understanding
of the statement is correct.

I can't find a doc which states that, in order to use "join", select the
fist call as the active call first.

If have time, i will try the "join" from ccm4.

Thanks,
Jeff

On 7/20/07, Paul Choi <asobihoudai at yahoo.com> wrote:
> "If you get an error stating "No Participant Info"
> when attempting to use Join, be sure that you have
> selected at least one call in addition to the active
> call, which is automatically selected."
>
>
http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_chapter09186a008040153b.html
>
> This is from CCM 4.0(2) but I'd certainly think Cisco
> would keep the same methods in the Linux version too.
>
> --- Jefflin Choi <jefflin.choi at gmail.com> wrote:
>
> > Hi All,
> >
> > I am getting this error message on the phone "No
> > participant info"
> > when pressing the join softkey.
> >
> > Here's the steps:
> > 1>A called B
> > 2>B placed A on hold
> > 3>B called C
> > 4>B pressed "Join" softkey. Getting "No participant
> > info" and "invalid
> > conference participant"
> >
> > There is no problem when doing it this way.
> > 1>A called B
> > 2>B placed A on hold
> > 3>B called C
> > 4>B resumes call to A
> > 4>B pressed "Join" softkey and conference.
> >
> > It seems that "Join" softkey doesn't work when the
> > active call is the
> > second caller. Is this the right behavior? Phone
> > should always go to
> > the first line before pressing the "Join" softkey?
> >
> > CCM System version: 5.0.4.2000-1
> > IP Phone 7912 Software Version 8.0.1(051117A)
> >
> > Thanks,
> > Jeff
> > _______________________________________________
> > cisco-voip mailing list
> > cisco-voip at puck.nether.net
> > https://puck.nether.net/mailman/listinfo/cisco-voip
> >
>
>
>
>
>
____________________________________________________________________________________
> Take the Internet to Go: Yahoo!Go puts the Internet in your pocket: mail,
news, photos & more.
> http://mobile.yahoo.com/go?refer=1GNXIC
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://puck.nether.net/pipermail/cisco-voip/attachments/20070721/0bb3af59/attachment.html