[cisco-voip] IPCC and device profiles

[Barron, Stephen M.]

I have a user that travels between 2 offices and logs into an extension
mobility profile and then to ipcc (desktop agent) with no problems.  
 
recently while the user was at the second office (not home office)
someone logged into his phone.  The IPCC user was kicked out of the
queue and could not log back in.  
 
Is there anything that I can do for this guy?  Both his main phone and
extension mobility profile are associated with his account as well as an
account called ICD_RMUser.  
 
CCM 4.1(3)
CSR 3.5(3)
 
 
Thanks!

Steve
 
 
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