[cisco-voip] Webdialer+Outlook+Forced Authorization Code

[Ahmed Elnagar]

Yes I had the same problem with attendant console and she had to dial the FAC from its telephone pad.

 

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From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Wes Sisk
Sent: Wednesday, September 26, 2007 8:36 PM
To: Cucumber Green
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Webdialer+Outlook+Forced Authorization Code

 

generally will not be possible as FAC/CMC was not implemented for CTI in initial implementation.

even after it was implemented it is a separate CTI message/call.  Outlook would have to make specific system calls to invoke fac/cmc feature

You can see info on the FAC specific messages here:
http://www.cisco.com/en/US/customer/products/sw/voicesw/ps556/products_programming_usage_guide_chapter09186a00802e2aa0.html

CTIERR_FAC_CMC_REASON_CMC_NEEDED 

Client Matter Code (CMC) is required to offer the call 


/Wes


Cucumber Green wrote: 

Currently have Webdialer + Outlook working, but when users try to dial telephone numbers that require FAC they need to enter the FAC code on the IP telephone pad, 

 

How can I send the FAC from Outlook contact´s phone number?

 

I have tried adding some commas after the telephone number, then the FAC, but outlook (2003) says the phone number has invalid digits... :(

 

 

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