[cisco-voip] IPCC Queue Question

[Brian Van Benschoten]

In IPCC 4.0 and forward there is a system wide setting to change that
missed call behavior to keep the agent ready.. Not recommended but
sometime it helps when agents are not managed well and no one is ready
all the time.

 

________________________________________

Brian Van Benschoten 

Practice Leader - Unified Communications

Consulting Engineer - CCIE # 5421

Inacom Information Systems

3001 West Beltline Highway

Madison, WI  53713  USA

608-661-7780 (IP Phone)

608-661-7701 (FAX)

608-661-7777 (Customer Service)

brian.vanbenschoten at inacom.com

http://www.inacom.com <http://www.inacom.com/> 

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Scott Voll
Sent: Friday, October 05, 2007 12:59 PM
To: Dustin S Fowler
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] IPCC Queue Question

 

"should" go to the next agent. and will kick the agent that didn't
answer it, into "not ready".  make sure agents know that so somebody is
always in a ready state.

 

scott

 

On 10/5/07, Dustin S Fowler <dustin.s.fowler at gmail.com> wrote: 

All,

 

If a call is presented to an agent and the agent does not pick up, will
the call me given a number in queue. Basically starting at the end of
the line?

 

Dustin

 

 


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