[cisco-voip] IPCC Queue Question

[Scott Voll]

"should" go to the next agent. and will kick the agent that didn't answer
it, into "not ready".  make sure agents know that so somebody is always in a
ready state.

scott


On 10/5/07, Dustin S Fowler <dustin.s.fowler at gmail.com> wrote:
>
>  All,
>
>
>
> If a call is presented to an agent and the agent does not pick up, will
> the call me given a number in queue. Basically starting at the end of the
> line?
>
>
>
> Dustin
>
>
>
>
>
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