[cisco-voip] Home user

Wed Oct 17 13:50:08 EDT 2007

Not sure if it's TAC supported but I just tested it the other day because we
want the helpdesk to answer calls if we are snowed out and it does work.
our agents log into the client via Citrix (not sure if that's tac supported
either).  All and all it does work.  CM 4.1.3 / IPCCx 4.0.1 / Unity 4.0.5

Not that we don't also give the option to VPN the computer in, but the Voice
doesn't have the extra overhead of IPSEC.

Scott

On 10/17/07, Jerky <lists at jerkys.org> wrote:
>
> I saw your mention of that earlier. It sounds interesting and fairly
> simple. I haven't gotten to spend much time reading up on it yet so correct
> me if I'm wrong but it sounds like this is geared towards phones only.
> Something  that's starting to get getting kicked around also is IPCCX which
> I think has been rebadged as UPCCX to keep with the whole Unified naming
> scheme. It's another thing I've just started to look into but from what I
> get there is a desktop client that goes with it, which I'm not sure what
> the communication protocols it uses yet. I think the goal is to have a few
> home based service people that aren't out on calls use their down time to
> help man the phones via an IP phone at home.
>
>
> jeff
>
>  On Oct 17, 2007, at 9:46 AM, Scott Voll wrote:
>
>  if your trying to get around the Firewall and lets say your Call manager
> is on the DMZ or LAN I think the Phone Proxy is a great option.  No VPN.
> Well priced (believe it or not...... ) and easy to use.
>
> I got the Phone proxy with the default 25 phone license pack and had it up
> and running in less then 4 hours.  reading the doc's to get it setup.  No
> VPN overhead or troubleshooting.
>
> Just my two cents.
>
> Scott
>
>
> On 10/17/07, Jerky <lists at jerkys.org> wrote:
> >
> > I haven't been particularly fond of the Sonicwalls either but they
> > pre-date me and have been inherited.
> >  currently it looks like this:
> > Sonicwall (10 user type) ß-DSL or Cable- à INTERNET ß---T1 Internet-- à26xx
> > router ß--Ethernet--- àSonicwall (VX/PRO type)ß --- LAN
> >                                                      |______ß --- DMZ
> > network
> >
> >
> > I'll have to take a closer look at a 2800 router for this. I have one
> > available that I typically use in the voice lab. Should the 2800 be able to
> > handle things like setting up a DMZ and one-to-one NAT mappings (I'm not
> > sure if that is the same term used in the Cisco world for it) to internal
> > hosts. From the initial reading I've done about it seems there's a fine line
> > between the firewall appliances like the Sonicwall and ASA or PIX and
> > 2800/3800 routers since it seems the ISRs have hardware level encryption
> > built in.
> >
> >
> > Thanks,
> > jeff
> >
> >
> >
> >  On Oct 16, 2007, at 6:40 PM, Curt Shaffer wrote:
> >
> >  Actually due to a difference between who this customer uses for Server
> > network vs. Phone network; they have been using Sonicwall for normal VPN
> > connectivity, which I personally do not like based on personal experience.
> > But the setup will be as follows:
> >
> >
> >
> > 87x router or ASA ß-DSL or Cable- à INTERNET ß---PRI/Internet
> > connection-- à2811 router ß -Phone LAN
> >
> >
> >
> > *From:* Jerky [mailto:lists at jerkys.org <lists at jerkys.org>]
> > *Sent:* Tuesday, October 16, 2007 6:32 PM
> > *To:* Linsemier, Matthew
> > *Cc: *Curt Shaffer; cisco-voip at puck.nether.net
> > *Subject:* Re: [cisco-voip] Home user
> >
> >
> >
> > This has been kicked around for a while since we moved to CallManager
> > but not much thought has been given to it. I'm trying to understand how your
> > hardware is setup. How would it look, similar to one of these?
> >
> >
> >
> > 87x router <---DSL or Cable---> INTERNET <--T1 connection---> 3845
> > <--Ethernet--> LAN
> >
> >
> >
> > or
> >
> >
> >
> > 87x router <---DSL or Cable---> INTERNET <--T1 connection---> 3845 <--->
> > ASA or PIX Firewall <--Ethernet--> LAN
> >
> >
> >
> > Is the 3800 used for all your firewalling needs in lieu of something
> > like an ASA or PIX? Sonicwall's are currently in place and haven't worked
> > very well for the remote users it was tested with. The Sonicwalls we have
> > don't have anything similar to what the 871's seem to have in regards to
> > vlans and packet tagging. We would probably kick the Sonicwalls out if
> > something else would work better.
> >
> >
> >
> > jeff
> >
> >
> >
> > On Oct 16, 2007, at 8:16 AM, Linsemier, Matthew wrote:
> >
> >
> >
> >  We currently have about 40 production remote home teleworkers that have
> > been deployed using Cisco 871/877 wireless routers and a 7960 phones.  We
> > are using a Cisco 3845 series router at the head-end so that we can control
> > QoS tagging on the egress / ingress points of both sides of the VPN tunnel.
> > We are using a phase 2 DMVPN solution dual-homed to two sites to provide
> > secure redundant connectivity.
> >
> >
> >
> > It took me a bit to tweak my router configurations (I started on Cisco
> > 831/837 routers) to get the results that we wanted, but all and all our
> > users are happy.  There is the occasional jitter and packet loss (it is the
> > Internet mind you) but g.729 is working quite well coupled with business
> > cable and DSL services.
> >
> >
> >
> > If you have any other questions, feel free to ask.
> >
> >
> >
> > Matt
> >
> >
> >
> > *From: *cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net
> > <cisco-voip-bounces at puck.nether.net>] *On Behalf Of *Curt Shaffer
> > *Sent:* Monday, October 15, 2007 6:37 PM
> > *To:* cisco-voip at puck.nether.net
> > *Subject:* [cisco-voip] Home user
> >
> >
> >
> > I was wondering want everyone out there is using for the situation where
> > you have someone on your CCM or CCME that has 1 phone at a home office.
> > Something tells me an ASA is overkill and I haven't found solid information
> > that any of the 87x routers support tagging QoS of packets going through the
> > VPN tunnel. We would obviously like to have QoS in place even though it's
> > not respected at their ISP just to make sure the VPN/Voice packets are
> > leaving their routers first as a best effort to get some quality.
> >
> >
> >
> > Thanks
> >
> >
> >
> >
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