[cisco-voip] Email Message Receipts showing up in Unity?

[James Buchanan]

You can right-click on the blue Unity icon in the lower right-hand
corner, hit Stop Unity, wait for the red checkmark, then hit Start
Unity.

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Micah Bennett
Sent: Thursday, April 03, 2008 2:06 PM
To: Daniel Rodriguez; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Email Message Receipts showing up in Unity?

 

Daniel

 

Thanks.  I found it and changed.  I will restart the Unity server
tonight and see if it works as advertised.  Thanks. 

 

Is there just a service I can restart instead of bouncing the whole
server?

 

Micah Bennett

Telecommunications Admin

Automated License Systems

 

________________________________

From: Daniel Rodriguez [mailto:drodriguez at fidelus.com] 
Sent: Thursday, April 03, 2008 11:51 AM
To: Micah Bennett; cisco-voip at puck.nether.net
Subject: RE: Email Message Receipts showing up in Unity?

 

Tools Depot --> Advanced Settings --> Conversation - Exclude all
receipts from voice mail stack

Or

Tools Depot --> Advanced Settings --> Conversation - Exclude return
receipts from voice mail stack

 

Value of 0 (or not configured) enables this feature - Unity will play
return/all receipts

Value of 1 disables this feature. This will disable it system wide.

- Daniel -

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Micah Bennett
Sent: Thursday, April 03, 2008 12:36 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Email Message Receipts showing up in Unity?

 

Hello All

We are using unified messaging so our exchange server is the message
store.  Running Cisco Unity 4.2

Through some complaints from a user and some testing, I have realized
that email message receipts such as a delivery receipt, read receipt, or
undeliverable receipt are showing up in when you call into your
voicemail.  

I tested by generating an email to a bogus user.  In my email, I
received the system generated email that my message could not be
delivered to one or more recipients. 

I called into my voicemail from my phone, and sure enough, the same
system generated message was there as an audible message "A receipt -
your message to one or more recipients sent today, at 11:18am could not
be delivered."

As long as the user keeps the receipt messages in their INBOX, they are
going to be on the voicemail when they call their phone.  

Why is this happening?  Is there some way to make it stop?  The user
that found it was just a little freaked out because they did not know
what was causing it.  

Micah Bennett

Telecommunications Admin

Automated License Systems







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