[cisco-voip] Phones not acception SD's

[Ryan Ratliff]

That's also a workaround for both of these bugs :)

The root cause is changing the name of any server in System->Cisco  
Unified CUCM.  In the case of CSCsg22215 this change isn't passed  
down to the server so the query for speed dials fails.  If you are  
running a version with the fix for CSCsg22215 then the change is  
passed to all servers (instead of just the one that was changed)  
which breaks every server other than the one you changed the name of.

The case I had resulted from a customer preparing to add two new  
subscribers to the cluster.  They were added to System->Server and we  
suspect the name of one of them was fatfingered.  When this was  
corrected it broke the speed dials for the other servers.

CSCso62662 will the full fix and should be in ES patches available  
starting today for 5.1(3) (I hope).

-Ryan

On Apr 10, 2008, at 9:58 AM, Louis Koekemoer (ZA) wrote:

I fixed it with a quick stop and start of the Callmanager service.  
Thanks for help.


Kind Regards

Louis Koekemoer
Cisco IPT Systems Engineer
Dimension Data South Africa
( +27 11 575 6560
)  +27 76 608 7221
*louis.koekemoer at za.didata.com

From: Ryan Ratliff [mailto:rratliff at cisco.com]
Sent: 10 April 2008 03:46 PM
To: Louis Koekemoer (ZA)
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Phones not acception SD's

What version of CUCM?

If you look at a detailed CCM trace of a phone registering (that  
doesn't get any speed dials) and search for 'DbDnSpeedDial_cmvw' you  
should see a line like this.
04/10/2008 09:40:10.651 CCM|DB: SQL1[select * from  
DbDnSpeedDial_cmvw  WHERE tkDeviceProfile = 0 AND my_lower(name) =  
my_lower('CIPC-rratliff') AND my_lower(CMName) = my_lower('rratliff- 
server') ORDER BY speedDialIndex]

The important part of this line is the 'my_lower('rratliff-server')'  
part.  This should correspond to the hostname of the server that you  
gathered the trace from.  My guess is that it won't match which means  
you are either hitting CSCsg22215 or CSCso62662.

-Ryan

On Apr 10, 2008, at 5:56 AM, Louis Koekemoer (ZA) wrote:

Guys,

I have a problem. Normally I setup a Phone Button template on 7961  
phones, Line, Line SD, Line, SD, SD. It always worked well. I’m at a  
customer, where I have done the same a few months ago, and it worked  
well. This morning users are complaining the Speed dial(SD) on their  
phones. I tried a few things now as well, but are not able to get it  
fixed. I even tried hard coding a phone, but it only display the  
“line” fields. If I look at the profile, it accepts all my entries,  
but it is strangely not accepting any SD’s. Can anyone help here?


Kind Regards

Louis Koekemoer
Cisco IPT Systems Engineer
Dimension Data South Africa
( +27 11 575 6560
)  +27 76 608 7221
*louis.koekemoer at za.didata.com

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