[cisco-voip] Question on CTIManager CPU % usage

[Wes Sisk]

Erick,

Good data point. That leaves 2 avenues for input to CTIManager:
1. events to CTIManager that do not show up in default trace levels
Can you try CTI traces at detailed for more information?
Make sure the SDL (SDLxxx_200_xxxxxx files) trace settings are set 
appropriately for CTIManager. Check/set the following "CTI Manager" 
service parameters from the CM administration. Under Service->Service 
Parameters select the IP address of the server. Then select the Cisco 
CTIManager service from the list of services. Now, click on “Advanced” 
button and scroll down to the group “SDL Trace Parameters”. Update the 
following values :
- SdlTraceDataFlags, set to 0x00000110
- SdlTraceFlag, set to True
- SdlTraceTypeFlags, change the default setting of 0x00D0CB15 to 0x00F0CB15
Important: Don't forget to click the "update" button" after making these 
changes.


2. SDL signals from CallManager to CTIManager. In the CM SDL traces look 
for anything like this this regular expression:
\d,200,\d
PIDs in SDL are in the form (nodeid, processid, thread type, thread 
instance)
so (1,100,*,*) are all threads in ccm.exe on node 1.
(1,200,*,*) are all threads in ctimanager on node 1.

If CM is sending or receiving excess signals with CTIManager this will 
tell why kind of signals and from that we can figure out the activity.

/Wes

Erick Bergquist wrote:
> The CTI SDI and SDL traces are just polls and keepalive traffic for
> most part. It is early am hours and CTI Manager is taking 45-55% of
> CPU and there are 0 active calls cluster wide.  I also disabled CTI
> traces and same %. There are 135 Devices open for CTI in performance
> monitor. Could it be Mobility Manager and IPCC and CER monitoring the
> lines? Theres 13 IPCC agents and around 80 mobility devices, rest is
> AC and CER, some Cisco TSP users.
>
> Thanks, Erick
>
> On Thu, Apr 10, 2008 at 12:40 PM, Erick Bergquist <erickbee at gmail.com> wrote:
>   
>> I am digging through some of those now. It is a MCS-7815I so has one
>>  processor I believe.
>>
>>
>>
>>  On Thu, Apr 10, 2008 at 12:32 PM, Wes Sisk <wsisk at cisco.com> wrote:
>>  > what platform? If multiple CPU or multi core I suspect you're actually
>>  > seeing CTIManager use 100% of one core/processor.
>>  >
>>  >  CTI Manager SDI and CTIManager SDL traces will show why.
>>  >
>>  >  /Wes
>>  >
>>  >  Erick Bergquist wrote:
>>  >
>>  > >
>>  > >
>>  > >
>>  > > What can I look at to see what is causing the CPU % to be around 50%
>>  > > for this one process (RTMT), or if it is normal for the setup?  It is
>>  > > version 5.1.1 and using IPCC, CER, Mobility Manager, Attendant
>>  > > Console, and a few users have CiscoTSP on their desktop. There are 130
>>  > > lines controlled by CTI and about 3 dozen devices. There are only 10
>>  > > calls active cluster wide.
>>  > > _______________________________________________
>>  > > cisco-voip mailing list
>>  > > cisco-voip at puck.nether.net
>>  > > https://puck.nether.net/mailman/listinfo/cisco-voip
>>  > >
>>  > >
>>  >
>>
>>