[cisco-voip] VM ports all busy - give callers a friendly message

[Jonathan Charles]

Wes, did this ever come?



Jonathan

On Tue, Sep 12, 2006 at 3:13 PM, Wes Sisk <wsisk at cisco.com> wrote:
> Unfortunately Annunciator is currently pretty limited in functionality.
>   We can't really define disconnect codes to invoke ANN or record
>  alternate messages.  I've heard it's coming, but have not heard a date
>  put to that.
>
>  /Wes
>
>
>
>  Simon, Bill wrote:
>  > It's more an issue of complexity.  We have IPCC enterprise.  If I had to
>  > choose the most reliable part of our IPT setup I'd choose CallManager
>  > over Unity or IPCC.  Therefore when those systems are in the process of
>  > sucking mud I would like CallManager to be able to respond gracefully.
>  >
>  > Another thing I'm trying to get a sense of is the usefulness of the
>  > Annunciator.  Seems to me that it doesn't annunciate much of anything
>  > except to tell the user he dialed some incorrect digits.  I'd like just
>  > a few more intercept messages to deliver to a caller to explain a
>  > situation.
>  >
>  >
>  > Lelio Fulgenzi wrote:
>  >> Is it a costing issue? CallManager comes with a free X port
>  >> autoattendant (IPCC eXpress I think). Use that and not only will you
>  >> get a nice message, but if you use Unity as your AA, you get a back
>  >> autoattendant.
>  >>
>  >>
>  >> --------------------------------------------------------------------------------
>  >>
>  >> Lelio Fulgenzi, B.A.
>  >> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
>  >> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
>  >> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>  >> "I can eat fifty eggs." "Nobody can eat fifty eggs."
>  >>
>  >>     ----- Original Message -----
>  >>     *From:* Simon, Bill <mailto:bills at tns.its.psu.edu>
>  >>     *To:* Wes Sisk <mailto:wsisk at cisco.com>
>  >>     *Cc:* Cisco Voip <mailto:cisco-voip at puck.nether.net>
>  >>     *Sent:* Tuesday, September 12, 2006 3:51 PM
>  >>     *Subject:* Re: [cisco-voip] VM ports all busy - give callers a
>  >>     friendly message
>  >>
>  >>     That's what I thought someone might say.  Is there any way to do it
>  >>     with
>  >>     just CallManager?
>  >>
>  >>     Wes Sisk wrote:
>  >>      > configure the hunt pilot to hunt busy to a dummy dn that is CFA
>  >>     to an
>  >>      > IVR script.
>  >>      >
>  >>      > Simon, Bill wrote:
>  >>      >> When the voicemail ports are all busy, new callers getting
>  >>     forwarded
>  >>      >> to voicemail (or subscribers attempting to login) just get a
>  >>     reorder
>  >>      >> tone.
>  >>      >>
>  >>      >> Is there any way to set up the annunciator or some other
>  >>     function to
>  >>      >> play back a friendlier "All lines are busy" sort of message?
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