[cisco-voip] VM ports all busy - give callers a friendly message

[Wes Sisk]

Hi Jonathan,

Nope, no progress on that and it's now extremely unlikely.  As it turns 
out when we add a new announcement we have to translate it and then 
record it in every supported language. 

/wes

Jonathan Charles wrote:
> Wes, did this ever come?
>
>
>
> Jonathan
>
> On Tue, Sep 12, 2006 at 3:13 PM, Wes Sisk <wsisk at cisco.com> wrote:
>   
>> Unfortunately Annunciator is currently pretty limited in functionality.
>>   We can't really define disconnect codes to invoke ANN or record
>>  alternate messages.  I've heard it's coming, but have not heard a date
>>  put to that.
>>
>>  /Wes
>>
>>
>>
>>  Simon, Bill wrote:
>>  > It's more an issue of complexity.  We have IPCC enterprise.  If I had to
>>  > choose the most reliable part of our IPT setup I'd choose CallManager
>>  > over Unity or IPCC.  Therefore when those systems are in the process of
>>  > sucking mud I would like CallManager to be able to respond gracefully.
>>  >
>>  > Another thing I'm trying to get a sense of is the usefulness of the
>>  > Annunciator.  Seems to me that it doesn't annunciate much of anything
>>  > except to tell the user he dialed some incorrect digits.  I'd like just
>>  > a few more intercept messages to deliver to a caller to explain a
>>  > situation.
>>  >
>>  >
>>  > Lelio Fulgenzi wrote:
>>  >> Is it a costing issue? CallManager comes with a free X port
>>  >> autoattendant (IPCC eXpress I think). Use that and not only will you
>>  >> get a nice message, but if you use Unity as your AA, you get a back
>>  >> autoattendant.
>>  >>
>>  >>
>>  >> --------------------------------------------------------------------------------
>>  >>
>>  >> Lelio Fulgenzi, B.A.
>>  >> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
>>  >> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
>>  >> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>>  >> "I can eat fifty eggs." "Nobody can eat fifty eggs."
>>  >>
>>  >>     ----- Original Message -----
>>  >>     *From:* Simon, Bill <mailto:bills at tns.its.psu.edu>
>>  >>     *To:* Wes Sisk <mailto:wsisk at cisco.com>
>>  >>     *Cc:* Cisco Voip <mailto:cisco-voip at puck.nether.net>
>>  >>     *Sent:* Tuesday, September 12, 2006 3:51 PM
>>  >>     *Subject:* Re: [cisco-voip] VM ports all busy - give callers a
>>  >>     friendly message
>>  >>
>>  >>     That's what I thought someone might say.  Is there any way to do it
>>  >>     with
>>  >>     just CallManager?
>>  >>
>>  >>     Wes Sisk wrote:
>>  >>      > configure the hunt pilot to hunt busy to a dummy dn that is CFA
>>  >>     to an
>>  >>      > IVR script.
>>  >>      >
>>  >>      > Simon, Bill wrote:
>>  >>      >> When the voicemail ports are all busy, new callers getting
>>  >>     forwarded
>>  >>      >> to voicemail (or subscribers attempting to login) just get a
>>  >>     reorder
>>  >>      >> tone.
>>  >>      >>
>>  >>      >> Is there any way to set up the annunciator or some other
>>  >>     function to
>>  >>      >> play back a friendlier "All lines are busy" sort of message?
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>>