[cisco-voip] VM ports all busy - give callers a friendly message

[Jonathan Charles]

Any method for getting PSTN callers to hear the same internal message
as opposed to getting a fast busy?

'Your call cannot be completed as dialed, please check the number and
try again... or whatever...'


Jonathan

On Sun, Apr 13, 2008 at 10:18 AM, Wes Sisk <wsisk at cisco.com> wrote:
> Hi Jonathan,
>
>  Nope, no progress on that and it's now extremely unlikely.  As it turns out
> when we add a new announcement we have to translate it and then record it in
> every supported language.
>  /wes
>
>
>
>  Jonathan Charles wrote:
>
> > Wes, did this ever come?
> >
> >
> >
> > Jonathan
> >
> > On Tue, Sep 12, 2006 at 3:13 PM, Wes Sisk <wsisk at cisco.com> wrote:
> >
> >
> > > Unfortunately Annunciator is currently pretty limited in functionality.
> > >  We can't really define disconnect codes to invoke ANN or record
> > >  alternate messages.  I've heard it's coming, but have not heard a date
> > >  put to that.
> > >
> > >  /Wes
> > >
> > >
> > >
> > >  Simon, Bill wrote:
> > >  > It's more an issue of complexity.  We have IPCC enterprise.  If I had
> to
> > >  > choose the most reliable part of our IPT setup I'd choose CallManager
> > >  > over Unity or IPCC.  Therefore when those systems are in the process
> of
> > >  > sucking mud I would like CallManager to be able to respond
> gracefully.
> > >  >
> > >  > Another thing I'm trying to get a sense of is the usefulness of the
> > >  > Annunciator.  Seems to me that it doesn't annunciate much of anything
> > >  > except to tell the user he dialed some incorrect digits.  I'd like
> just
> > >  > a few more intercept messages to deliver to a caller to explain a
> > >  > situation.
> > >  >
> > >  >
> > >  > Lelio Fulgenzi wrote:
> > >  >> Is it a costing issue? CallManager comes with a free X port
> > >  >> autoattendant (IPCC eXpress I think). Use that and not only will you
> > >  >> get a nice message, but if you use Unity as your AA, you get a back
> > >  >> autoattendant.
> > >  >>
> > >  >>
> > >  >>
> --------------------------------------------------------------------------------
> > >  >>
> > >  >> Lelio Fulgenzi, B.A.
> > >  >> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G
> 2W1
> > >  >> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> > >  >>
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> > >  >> "I can eat fifty eggs." "Nobody can eat fifty eggs."
> > >  >>
> > >  >>     ----- Original Message -----
> > >  >>     *From:* Simon, Bill <mailto:bills at tns.its.psu.edu>
> > >  >>     *To:* Wes Sisk <mailto:wsisk at cisco.com>
> > >  >>     *Cc:* Cisco Voip <mailto:cisco-voip at puck.nether.net>
> > >  >>     *Sent:* Tuesday, September 12, 2006 3:51 PM
> > >  >>     *Subject:* Re: [cisco-voip] VM ports all busy - give callers a
> > >  >>     friendly message
> > >  >>
> > >  >>     That's what I thought someone might say.  Is there any way to do
> it
> > >  >>     with
> > >  >>     just CallManager?
> > >  >>
> > >  >>     Wes Sisk wrote:
> > >  >>      > configure the hunt pilot to hunt busy to a dummy dn that is
> CFA
> > >  >>     to an
> > >  >>      > IVR script.
> > >  >>      >
> > >  >>      > Simon, Bill wrote:
> > >  >>      >> When the voicemail ports are all busy, new callers getting
> > >  >>     forwarded
> > >  >>      >> to voicemail (or subscribers attempting to login) just get a
> > >  >>     reorder
> > >  >>      >> tone.
> > >  >>      >>
> > >  >>      >> Is there any way to set up the annunciator or some other
> > >  >>     function to
> > >  >>      >> play back a friendlier "All lines are busy" sort of message?
> > >  _______________________________________________
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> > >
> > >
> > >
> >
>