[cisco-voip] IPCC upgrade

[Rasim Duric]

In the same box we also received the HP/IBM OS 2003 DVDs and Cisco Unified
Contact Center Express Version 5.0(1) DVD. From the product name
(IVR-UPG-35-50= IPIVR 3.5 to 5.0 ESW+UCSS Major Upgrade) and the received
DVDs one would assume 3.5 to 5.0 is possible!

Rasim Duric
Network Analyst (CCS)
University of Guelph
Guelph, N1G 2W1, ON
519-824-4120x53146
rduric at uoguelph.ca


-----Original Message-----
From: Jonathan Charles [mailto:jonvoip at gmail.com] 
Sent: April-22-08 2:38 PM
To: Rasim Duric
Cc: Rogers, Jeremy; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] IPCC upgrade

That will get you the license.

There is no upgrade path from 3.5 to 5.0



Jonathan

On Tue, Apr 22, 2008 at 12:39 PM, Rasim Duric <rduric at uoguelph.ca> wrote:
>
>
>
> I just received this item for my IVR 3.5:
>
>  IVR-UPG-35-50= IPIVR 3.5 to 5.0 ESW+UCSS Major Upgrade
>
>  I thought it should be a similar upgrade for IPCCX 3.5 to 5.x as well.
>
>
>
>  Rasim Duric
>  Network Analyst (CCS)
>  University of Guelph
>  Guelph, N1G 2W1, ON
>  519-824-4120x53146
>  rduric at uoguelph.ca
>
>
>  -----Original Message-----
>  From: Jonathan Charles [mailto:jonvoip at gmail.com]
>  Sent: April-22-08 1:25 PM
>  To: Rasim Duric
>  Cc: Rogers, Jeremy; cisco-voip at puck.nether.net
>  Subject: Re: [cisco-voip] IPCC upgrade
>
>  It is true you will need a new license.
>
>  You CANNOT upgrade from 3.5 to any version other than 4.0
>
>
>
>  Jonathan
>
>  On Tue, Apr 22, 2008 at 10:54 AM, Rasim Duric <rduric at uoguelph.ca>
wrote:
>  >
>  >
>  >
>  >
>  > 1)      You can upgrade directly from 3.5 to 5.x
>  >
>  > 2)      You'll need to get a new license
>  >
>  >
>  >
>  >
>  > Rasim Duric
>  >
>  > Network Analyst (CCS)
>  >
>  > University of Guelph
>  >
>  > Guelph, N1G 2W1, ON
>  >
>  > 519-824-4120x53146
>  >
>  > rduric at uoguelph.ca
>  >
>  >
>  >
>  >
>  >
>  > From: cisco-voip-bounces at puck.nether.net
>  > [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Rogers,
Jeremy
>  >  Sent: April-22-08 11:26 AM
>  >  To: cisco-voip at puck.nether.net
>  >  Subject: [cisco-voip] IPCC upgrade
>  >
>  >
>  >
>  >
>  >
>  > We are currently running 4.1(3) and IPCC Express 3.5.  We have an
upgrade
> to
>  > go straight to 6.1 on the UCM side and I have a couple questions.
>  >
>  >
>  >
>  > Do I need to go to UCCX 4.x before I can go to 5.x?
>  > Do I need to get new license files or are the same licenses from my
3.5
>  > system still valid?
>  >
>  >
>  >
>  >
>  >
>  >
>  >
>  > Jeremy Rogers
>  >
>  > Senior VoIP Engineer
>  >
>  > Warner Music Group
>  >
>  >
>  > _______________________________________________
>  >  cisco-voip mailing list
>  >  cisco-voip at puck.nether.net
>  >  https://puck.nether.net/mailman/listinfo/cisco-voip
>  >
>  >
>
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