[cisco-voip] barge-in from supervisor desktop is not working some user does

[David Toledo]

I'm using the monitoring capabilities built into Supervisor Desktop
software

 

Thanks,

 

David

________________________________

From: Wes Sisk [mailto:wsisk at cisco.com] 
Sent: Thursday, April 24, 2008 4:31 PM
To: David Toledo
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] barge-in from supervisor desktop is not
working some user does

 

David,

Are you using the barge softkey on the softphone or are you using the
monitoring capabilities built into Supervisor Desktop software?

/Wes

David Toledo wrote: 

Sorry for the miss information guys  I just new in this environment.

 I will start with the phone system

 1-  I use: BARGE

2-   CISCO IP PHONE 7961 / CP-7961G

3-   System version: 5.1.2.1000-11

Here is the problem the "Supervisor Desktop" cannot hear all the user
extension from his workstation some are working some aren't working.

The (Barge-In) button is grey out for some users so if some users
working why can the others cannot?

There is a bandwidth limit? Or is not the case I was looking in security
enable and I don't see in the physical phone by pressing settings,

 

Can you please guide me how to fix this problem ..... I just a baby in
this Cisco environment.

 

 

Thanks.......

 

David

 

 



________________________________



 
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