[cisco-voip] IPCC Call Monitor

[Tammie Robertson]

That's what we currently have but we want the trainees to be at their
desk to look un info as they listen
 

-----Original Message-----
From: James Buchanan [mailto:jbuchanan at ctiusa.com] 
Sent: Friday, August 01, 2008 3:37 PM
To: Tammie Robertson; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] IPCC Call Monitor

Are these users using headsets? You can use Y-adapter headset
quick-disconnect cables to allow for a second headset to be installed.

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Tammie
Robertson
Sent: Friday, August 01, 2008 2:29 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] IPCC Call Monitor

IPCC 5.0(2)
CCM 6.1

We have a few people currently training in a call center and the
supervisor would like the ability for the new users to be able to listen
in on calls taking place with current employees while the call is going
on. I know I can allow supervisors this option but I don't want to set
them up as sups and load the supervisor desktop on their computers. Is
there another way to accomplish this?

Thanks!
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