[cisco-voip] CCM V6 & CRS configuration problem

[Ryan West]

Hady,

I will quote Jonathan from earlier today:

"Go to your IPCC server

Start, Programs, Cisco CRS Administrator - Cisco CRS Editor

Login

Hit the New button

Drop an Accept step on there (triggering contact)

Drop a check day of week (set it to be active when you want...)

Drop a check time of day (ibid)

Drop a Play Prompt step (or play menu) on there...

Create a Prompt variable, .... yeah, this is not something that can be explained via Email...



Jonathan
"

Since it doesn't seem that you care if it's a holiday vs after hours, you script would have another check to see if anyone is logged in during normal business hours.  If they are not, it will treat it as a holiday too.

-ryan

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of hady salah ashour
Sent: Saturday, August 02, 2008 1:42 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] CCM V6 & CRS configuration problem

Dear all
     I have CC V 6 and CRS V 5.0(2) and I want to know how to make time schedule  , The CCM will make Call routing during working hours and in non working hours hear a message notify that there are holiday and no routing for a call.
is this featue supported by CCM or by CRS  or by the Two ?

Thanks
Hady Salah


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