[cisco-voip] ipccx CSQ script

[Philip Walenta]

You are getting the contact info *after* the call redirect has completed.
Try getting/setting the contact info before the call hits the redirect step
and see if that changes anything.

  _____  

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Michael Muscat
Sent: Monday, August 04, 2008 8:38 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] ipccx CSQ script



I am using an IPCCX script that puts callers into a queue before being
answered by agents if they are busy.  Since we are short on agents at this
time, I have all calls that are in the queue for more than 4 minutes being
forwarded to a backup extension.  The problem I am having is that the caller
ID is showing on the backup extension as unknown caller.  Is there anyway to
set this in the script?  I would like it to say MSPC OVERFLOW with no number
or something like that.   Here is what I have setup right now.  I tried
adding the "Get Call Contact Info" and set the calling number to what I
wanted but it still shows up the caller ID info.

 

 



-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20080804/331a7da9/attachment-0001.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: image/jpeg
Size: 26024 bytes
Desc: not available
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20080804/331a7da9/attachment-0001.jpe>