[cisco-voip] Problem using IP Communicator under Vista

[ROZA, Ariel]

My customer is running IPC 2.1.3 now, and still has the issues.

It seems related to the notebook/docking sation model, as now they have
another brand of notebooks (Dells) and those do not have issues.

The affected notebooks are HP NC6400, with docking stations HP EN488AA.
Those notebooks do not have an "undock" function under Vista, and the
users just push a lever to undock the computer.

Has anyone ran into something similar?

Greetings,

Ariel

-----Original Message-----
From: Jonathan Charles [mailto:jonvoip at gmail.com] 
Sent: Jueves, 31 de Julio de 2008 01:03 p.m.
To: ROZA, Ariel
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Problem using IP Communicator under Vista

Try upgrading to 2.1.3, I run Vista and have no problems.



Jonathan

On Thu, Jul 31, 2008 at 10:21 AM, ROZA, Ariel
<Ariel.ROZA at la.logicalis.com> wrote:
> I am trying to use IP Communicator under Vista.
>
> The problem is that if I try to use the wireless network adapter, I 
> receive the error "Could not find the network adapter needed for 
> registration" and the the IPC closes, with no option to choose another

> adapter. The IPC works fine if I use the wired adapter (But I need the

> wireless connection to work).
>
> I have tried both, to select Wired adapter under Preferences -> 
> Network, and to enter the device name by hand.
> I also tried updating the network drivers
>
> Also, searching through the trace logs i found the following messages:
>
> Wed Nov 07 17:36:28.879 :    EE : (  5956) -SFB| <--
> CSoftFireBoxWnd::verifyMediaRequirements()
> Wed Nov 07 17:36:28.879 : ERROR : (  5956) -SFB|  &E
> CSoftFireBoxWnd::onCreate(): SFB : CSoftFireBoxWnd::onCreate :
> verifyMediaRequirements() returned ERR_NETWORK_ADAPTERNOTFOUND.
Exiting ...
> Wed Nov 07 17:36:28.879 : ERROR : (  5956) -SFB|  &E
> CSoftFireBoxWnd::onCreate(): Caught Exception - Could not find network

> adaptor needed for registration : 0
> Wed Nov 07 17:36:35.870 :    EE : (  5956) -SFB| <--
> CSoftFireBoxWnd::onCreate()
>
>
>
> My setup is as follows
>
> IP Communicator 2.1.2
>
> HP Compaq Notebook nx6400 with Docking Station
>
> Broadcom NetXtreme Gigabit Ethernet
> Intel(R) PRO/Wireless 3945ABG Network Connection Windows Vista 
> Business
>
> The same setup under Windows XP works fine.
>
> Any pointers or suggestions?
>
> Best Regards,
>
> Ariel
>
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